Service Delivery Manager Senior

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 1 - 5%Driving the improved FIS EPC solutions to production with our clients while support our clients on their current production version is the goal.The FIS EPC support is organized per product to provide best in class support to our client. Bringing this together and make it work must be passion.What will you do:• Provides leadership for service delivery team including planning, coaching, recruitment, selection, performance development and mentoring.• Monitors staff performance, works with employees to implement goals and document progress.• Manages resources in a cost-effective, innovative manner including assisting subordinates in effective use of resources and tools.• Manages staff to ensure all duties are performed in an accurate and timely manner.• Develops and implements department policies and procedures.• Ensures deadlines and production schedules are met and reallocates workloads as necessary.• Performs resource planning and allocation and supports direct reports in meeting work requirements.• Assesses strengths and development needs of employees and provides challenging assignments and opportunities for development.• Manages team expenses within budget constraints and provides financial and quantitative information in support of group and company reporting and goals.• Executes company policies and practices and serves as a channel for company communications.• Assists in managing the computing environment to protect the production applications critical to the success of the business.• Delivers a computer operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets.• Assists other IT management team members to establish strategies and priorities for overall IT operations by analyzing and understanding the current and future IT operation needs.• Develops and recommends tactical and strategic plans for information processing operations.• Identifies and recommends cost-saving and continuous improvement initiatives within the information processing area.• Ensures all backup and recovery and disaster recovery processes will meet or exceed business requirements.• Develops and maintains team standards and procedures that support departmental standards and procedures.• Manages internal and external communications/escalations on issues.• Understands processing environments for supported products and services.• Utilizes variable staffing models, which includes contractor and co-source models, processes/practices.• Encourages inter-team, inter-department and inter-organizational team work to accomplish goals and objectives.• Other related duties assigned as needed.What you bring: Bachelor’s degree or the equivalent combination of education, training, or work experience.• Requires strong management, organizational, team building, coaching and mentoring skills• Requires strong business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence• Considerable knowledge of all operations lifecycle phases, e.g., requirements definition, risk management, implementation, deployment, maintenance• Considerable knowledge of IT production administration and operations activities and controls• Knowledge of software development lifecycle (SDLC) methodologies and integrated controls• Technical knowledge of information technology networks, systems, peripherals and software applications• Knowledge of all types of testing, e.g., unit, component, integration, system• Strong knowledge of FIS products and services and business operations• Ability to formulate, implement and evaluate plans, programs and procedures applicable to the information processing operations• Proven ability to function in an environment that requires flexibility, good judgment and sound decision-making, often based on limited information and/or under extreme conditions• Communicates ideas both verbally and in written form in a clear, concise, and professional manner appropriate to audience including executive levels• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and publicFIS JOB LEVEL DESCRIPTIONSenior management role. Manages, perhaps through subordinate managers/supervisors, employees who perform similar or related tasks within multiple components of the program and has responsibility for results, including costs, methods and staffing. Results are internally focused and directly affect the program or are externally focused and affect a segment of customers, partners, stakeholders and/or employees. Establishes operational objectives and work plans and delegates assignments to subordinates. Objectives are reviewed by senior management to determine success of operation. This role is involved in developing, modifying and executing company policies that affect immediate operations. Works on issues where analysis of situations or data requires an in-depth knowledge of organization objectives, implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results, and establishes and ensures adherence to budgets, schedules, work plans, and performance requirements. Regularly interacts with senior management or executive levels on matters concerning several functional areas and/or customers. Requires the ability to change the thinking of, or gain acceptance from others in sensitive situations without damage to the relationship. This level requires the ability to communicate with all levels of management. Typically requires eight to ten years leadership experience.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepassJob SummaryJob number: JR0253894Date posted : 2023-10-24Profession: Information TechnologyEmployment type: Experienced (relevant combo of work and education)