Service Manager

Service Manager

Site Work location: Italy (Turin) - Hybrid

Possibility to work remotely from all over Italy but with the requirement to complete the training period on site and have bimonthly meetings at the workplace of Turin.

Job Definition

Do IT Now is looking for a Service Manager to be included in an already operational technical group that manages HPC Worldwide support in the Automotive field.

The required role must ensure that services are delivered effectively, efficiently, and satisfactorily, thus contributing to the overall success of the organization.We are seeking a Service Manager to join an existing technical team. This team is responsible for managing Worldwide HPC (High-Performance Computing) support within the Automotive sector.

The core objective for this role is to ensure the efficient, effective, and satisfactory delivery of services, thereby contributing significantly to the overall success of the organization. As a Service Manager, you will be an integral part of the operational technical group that manages worldwide HPC support in the Automotive field.

Activity

The main activities required of the Service Manager are the following:

Service Management: Oversee the implementation and maintenance of the services offered, ensuring they are aligned with the service order.

Customer Interface: main point of contact for the customer for managing requests (tickets) and reports in order to ensure a high level of satisfaction.

Performance Monitoring: Analysis of service performance metrics and sharing with stakeholders identified by the client.

**Drafting of Documentation:**Maintenance of project documentation.

ESSENTIAL REQUIREMENTS

• Over 5 years of experience in similar roles.
• Excellent knowledge of Italian and English (at least B2), knowledge of French (at least B1).
• Experience in Linux environments.
• Experience in managing service desk tools.
• Help the company update and improve KPI reporting.
• Build and maintain good relationships with customers.
• Punctual and constructive participation in internal and client meetings.
• Collaborate with internal stakeholders in developing relationships with existing and potential customers.
• Excellent oral and written communication skills.

Preferential requirements

• Experience with Help Desk platforms (JIRA, ServiceNow).
• ITIL certification or equivalent.
• Experience working with the Agile Delivery model.
• Be commercially aware and have a good understanding of the HPC industry.

Personal Attributes

• Proactive attitude and results-oriented mindset.
• Ability to innovate.
• Problem-solving skills.
• Excellent interpersonal and teamwork skills.
• Strong operational and organizational skills in technologically advanced work environments.

WHY WORK WITH US?

• Technology-oriented corporate culture
• 100% remote work opportunity
• Rapid business growth and career advancement opportunities
• Continuous learning and development programs
• At the forefront of SRE practices
• Startup and multicultural environment
• Regular team building activities

Join us on our mission to build and maintain highly reliable, scalable, and efficient systems that power our business. If you’re passionate about automation, problem solving, and building robust infrastructure, we want to hear from you!

What do we offer?

• CCNL Metalmeccanico Industria, Ticket Restaurant 8€, Welfare, Salary range Ral 45.000 - 50.000 € .
• Professional training
• Birthday off & gift: on the occasion of your birthday, we give you a full day off from work to dedicate to celebrating.
• After successfully completing the probation period, supplementary health insurance.
• Possibility to work remotely.
• We offer competitive compensation based on experience and skills.

Selection steps

The selection process includes an initial in-depth interview with the HR representative to familiarize yourself with the candidate and to provide motivation, followed by a subsequent evaluation and presentation of the technical/project topics. Meetings are primarily conducted online.

This announcement is addressed to both genders, pursuant to laws 903/77 and 125/91, and to people of all ages and all nationalities, pursuant to legislative decrees 215/03 and 216/03.