Service Operations Planner

Join JBT Marel as a Service Operations Planner (DF&H - SEMEA) and help keep our field service running smoothly across Southern Europe.
You’ll be based in Parma and coordinate planning, support engineers, and make sure everything is organized and on track. A great role if you enjoy structure, teamwork, and working in an international environment.

Key Responsibilities

• Field Service Planning and Coordination:

  • Assist in the efficient scheduling and planning of field service engineers to meet customer and operational needs.

  • Coordinate with relevant departments to arrange necessary visas and travel documentation for field service personnel.

• Administrative Support:

  • Process invoices and quotes to customers in a timely and accurate manner.

  • Ensure expenses are claimed properly and in compliance with company policies.

  • Make informed decisions based on policies, available resources, and departmental plans.

• Financial and Payroll Reporting:

  • Support the delivery of service hours data for payroll, including overtime calculations.

  • Assist in financial reporting by providing data for utilization calculations and other necessary metrics.

• Training and Development Support:

  • Coordinate with the EMEA Training Manager to arrange training schedules and ensure field service engineers receive necessary training.

• Process Improvement & Problem Solving:

  • Identify and suggest process improvements to enhance the efficiency and effectiveness of service operations.

  • Maintain accurate records and documentation to support operational and financial audits.

  • Address Service Operations issues and provide possible solutions to the Field Service Leadership

Qualifications

• Proven experience in an administrative or operations support role, preferably within a technical or service environment.

• Strong organizational and multitasking skills with attention to detail.

• Excellent communication and interpersonal skills.

• Proficiency in Microsoft Office Suite.

• Ability to work independently and as part of a team.

• 3+ years of experience with operations management and/or field service scheduling is preferred

• Knowledge of Service Administration processes, preferably in a Sales or Service environment.

• Remains calm under pressure, is resilient in a dynamic and sometimes stressful environment and able to build strong relationships with our Field Service Engineers

• Guidance and motivation of people, gaining commitment from both internal and external colleagues.

• Process oriented and thrives in an active and fast paced environment

• Ability to work closely with a pool of Field Service Engineers and understand the dynamics and capabilities of the team.

• Stakeholder handling skills and social perceptiveness.

Why Join JBT Marel?

Join JBT Marel in our mission to deliver exceptional service and support to our customers. As a Service Operations Planner, you will play a crucial role in ensuring the smooth and efficient operation of our field service activities across the EMEA region.

Apply Today!

JBT Marel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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