Services Specialist - Customer Order & Fulfillment

Services Specialist - Customer Order & Fulfillment

Do you enjoy working with cutting-edge technology?

Would you like to help shape the future of our global energy?

Join our Team!

Our Industrial & Energy Technology (IET) team provides industry-leading products and services that optimize the extraction, production and processing of energy. We help a diverse range of customers across the value chain to reduce operating costs and improve productivity. Our team is responsible for the assembly of high-quality and innovative products.

As a Services Specialist - Customer Order & Fulfillment, you will be responsible for:

• Facilitating order management – processing order intake and inputting data into internal systems. Connecting to customer portals and systems. Supporting forecasting, billing, and collection activities.
• Serving as key contact for customer inquiries and managing the customer complaint (issue) resolution process. Working with operations to understand and communicate commits and status to customers.

Aviation only:

• Engaging in sales activities for assigned customers.
• Working together with high‑level people from the business and SPB and EB level. Specifying needs, communicating about project approaches, and presenting outcomes of completed research.
• Handling standardized project processes. Following guidelines for choosing the right actions. Implementing frequently updated processes and procedures from other functions within the department.
• Managing diverse clients in a region. Operating on the basis of predefined contracts and frameworks, with some latitude for deviating from those conditions.

To be successful in this role:

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services).
• Minimum of 3 additional years of experience in Customer Order and Fulfillment.

Desired Characteristics

• Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to influence others and lead small teams. Lead initiatives of moderate scope and impact. Ability to coordinate several projects simultaneously. Effective problem identification and solution skills. Proven analytical and organizational ability.

Work in a way that works for you
 

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
 

One of our core values as a business is collaboration and, as such, whilst flexible work options are available, we believe there is a great benefit of having our teams co-located in our office in Florence Italy.

Working with us
 

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
 

Working for you
 

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
 

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits