Small Business Account Development Specialist

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Within the International Card Services organization, we are looking for a Remote Account Management Specialist with the objective of improving billing.

How will you make an impact in this role?

• This position will be responsible for High Potential new Amex Clients (tenure < 12 months) management by phone, ensuring a prefixed grow up of billing thanks to various expansion opportunities in order to reach an incremental spending volume of a defined target.


• Expansion activities have the strive to underline available spending categories, remember products benefits, propose supplementary cards or upgrades.


• To satisfy the needs of customers respecting Amex policies.


• Analyze accounts defining strategy for each customer to reach assigned target in incremental spending.

Minimum Qualifications

• Very well organized and self-motivated


• Excellent verbal and written communication skills


• Results driven against a specific scorecard


• Strong customer focus


• Proven problem solving and analytical skills


• Drive, passion and a positive outlook


• High ability to continually learn new skill


• Preferred previous commercial experience, with a proven track of strong sales results


• Experience identifying business expansion opportunities


• Very strong “Will Win”


• Strong Negotiation skills


• Strong time and efficiency management


• Proficient in Italian and English, both written and spoken


• Solid understanding of word, excel and power point

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.