Small Business Product Marketing Coordinator

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

International Card Services (ICS) brings together our International Consumer and Small & Medium Size Enterprises (SME) issuing activities, as well as our Commercial Large Market sales and account development teams outside of the United States under a single organization to accelerate our growth.

How will you make an impact in this role?

This role will suit someone who enjoys a diverse, fast-paced, and results-driven environment and has experience in executing campaigns and marketing activity. The role is extremely diverse, requiring strategic thinking and marketing expertise to work across various products and target segments

Key responsibilities include:

• Support product management processes, gather and analyze portfolio performance;


• Learn the intricacies of the SBS market, processes and products to pursue opportunity of improving customer experience and value proposition


• Contribute to develop and deploy pragmatic implementation strategies to drive innovation with a focus on driving revenues and customer satisfaction;


• Conduct research, perform analysis to provide insights and recommendations to solve business issues (e.g. slower than forecast growth rate etc.) and meet business KPIs;


• Coordinate with diverse internal teams the fulfillment of processes (Sales, Compliance, Legal, Controllership, among others);


• Collaborate with the international teams for best practice sharing;


• Support team in managing all the governance & control aspects related to the SBS products management

Minimum Qualifications:

• Self-starter with demonstrated ability to drive results independently while managing multiple projects;


• Experience with customer-oriented campaigns or benefits


• Strong analytical skills (proven by having some degree of analytical tasks ownership in current role), financial acumen and good attention to quality and details;


• Proven project management and relationship management skills;


• Self-motivated, with excellent organizational skills and written & verbal communication skills;


• Excellent Italian and English communication skills (written and verbal);


• Excellent PC skills (Word, Excel, Power Point)

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.