SPA Manager | Villa San Michele

In the role of SPA Manager at Villa San Michele, a Belmond Hotel, you will be the leader of our wellness sanctuary. You will be responsible for envisioning, directing, and elevating the entire SPA operation, ensuring it stands as a pillar of relaxation and luxury for our guests.

Primary Responsibilities Include

• Develop and implement a unique and profitable menu of spa treatments and wellness programs that align with the Belmond brand and Hotel's strategy.
• Manage the SPA's financial performance, including budgeting, forecasting, P&L analysis, and revenue optimization.
• Lead, mentor, and develop the SPA team, fostering a culture of outstanding service, professionalism, and sales expertise.
• Oversee all daily operations, ensuring the facility is immaculately maintained and that Leading Quality Assurance (LQA) standards are consistently exceeded.
• Collaborate with the hotel's marketing team to create and execute promotional strategies to drive awareness and bookings.

• Proven experience as a SPA Manager within a 5-star luxury hotel or a high-end wellness resort.

• Business acumen, with demonstrated success in managing budgets, driving revenue, and controlling costs.

• Exceptional leadership and interpersonal skills, with a passion for developing and motivating a high-performing team.

• In-depth knowledge of current spa therapies, wellness trends, and luxury retail product lines.
• Fluency in Italian and English is required.  

At Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:  

• Competitive salary and health insurance plans.

• Complimentary and preferred rate experiences at our iconic destinations.

• Welfare programs.   

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.   

About Us     

Villa San Michele, a Belmond Hotel, is a thriving Renaissance masterpiece above Florence. With unparalleled views, cascading gardens, and a façade designed by the School of Michelangelo, it's a work of art inside and out. The ideal retreat after a busy day exploring the Renaissance capital and its Tuscan environs, the Villa is also the perfect setting for unforgettable events, offering sumptuous accommodation and creative fine dining in La Loggia.  

The Belmond & LVMH Family    

Belmond is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.