Spa Receptionist at Castello di Casole, A Belmond Hotel

As a Spa Receptionist at Castello di Casole, A Belmond Hotel you will be responsible for managing spa bookings, maintaining the gym and providing exceptional service to our VIP clientele. Fluent English skills are essential for collaborating with guests and creating correspondence with our Villas and VIP customers, long before their arrival. Additionally, you will play a key role in upselling our spa products. 

•  Fluency in English with excellent written and verbal communication skills 

• Prior experience in spa reception, guest services, or hospitality roles preferred. 

• Strong organizational abilities with attention to detail. 

•  Ability to multitask and prioritize responsibilities effectively in a fast-paced environment. 

• Customer-focused mindset with a passion for delivering exceptional service. 

Responsibilities: 

• Booking Management: Efficiently handle spa reservations, ensuring accuracy and attentiveness to guest preferences. Utilize our booking system to manage appointments, modifications, and cancellations with precision and professionalism. 

• Gym: Maintain organization in the gym area, ensuring equipment is in proper working condition. Assist guests with gym-related inquiries and provide guidance as needed. 

• Guest Service: Extend a warm welcome to guests and escort them to their area, ensuring a personalized experience from arrival to departure. 

• Upselling: Proactively engage with guests to promote our spa products and services. Showcase your product knowledge and tailor recommendations to meet the unique needs and preferences of each

• All meals provided 

• All uniforms and dry-cleaning 

• Social events 

• Complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris and discounted food and beverage 

• Accommodation maybe provided upon request in a wonderful staff house with swimming pool 

About Us: 

A former 10th century castle, the 39 suites of Castello di Casole retain the ambience of a private country house. It is a gateway to rolling hills, olive groves, and vineyards, as well as Tuscan towns Siena, Florence, and San Gimignano. The hotel is rooted in its agricultural past, displaying Etruscan artifacts found across its 3,200 acres. Its cuisine celebrates its surroundings, with a farm-to-table concept and a focus on simple, fresh produce. Expansive gardens are complemented by an infinity pool and a spa housed in the former wine cellar. Two private villas reflect Tuscan tradition. Guests are invited to take in the landscape with activities ranging from stargazing and hiking to wine tasting and truffle hunting. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional. 

The Belmond & LVMH Family: 

Castello di Casole is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains, and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.