T24 L1 Support Engineer

Batch and System Monitoring

• Monitor daily batch processes including COB, EOD, and BOD cycles
• Identify and report job failures, delays, or system abnormalities
• Perform first-level recovery actions based on runbooks
• Escalate unresolved batch issues to L2 teams

Interface Monitoring

• Monitor interfaces between T24 and external systems
• Identify and log interface failures or message errors
• Perform basic reprocessing where procedures exist
• Coordinate with L2 or integration teams for issue resolution

Change and Release Support

• Support L2 teams during deployments and release activities
• Execute basic validation and post-release checks
• Follow change management procedures and documentation standards

Collaboration and Coordination

• Work closely with L2 teams for issue escalation and resolution
• Coordinate with business users for issue clarification and updates
• Maintain effective communication during incidents and outages

Monitoring and Documentation

• Monitor system health using dashboards and alerts
• Maintain accurate ticket updates and documentation
• Follow SOPs, runbooks, and knowledge base articles
• Contribute to knowledge base by documenting frequently occurring issues

Skills and Qualifications

Technical Skills

• Basic understanding of Temenos T24 modules and functionality
• Familiarity with logs, batch processes, and issue tracking
• Basic knowledge of databases (Oracle/MSSQL) for querying
• Exposure to ITSM tools (ServiceNow, Jira, etc.)

Banking Knowledge

• Basic understanding of banking operations such as accounts, payments, and customer lifecycle
• Awareness of core banking processes

Soft Skills

• Strong analytical and problem-solving skills
• Good communication and coordination abilities
• Ability to work in a fast-paced support environment
• Willingness to learn and take ownership

Experience

• 1 to 3 years of experience in application support or banking systems
• Exposure to T24 or any core banking system is preferred
• Experience in production support or 24x7 environments is an advantage

Education and Certifications

• Bachelor’s degree in IT, Computer Science, or related field
• ITIL foundation certification is an advantage
• T24 training or exposure preferred

Working Conditions

• Willingness to work in shifts aligned with banking operations
• Availability for on-call support during critical incidents