Technical Sales Tiles & Engobes

Location:

At Sibelco, we advance life through materials.
For over 150 years, we’ve been a trusted leader in sourcing, transforming, and distributing specialty industrial minerals. Our work powers progress across industries as diverse as glass, ceramics, construction, coatings, polymers, and water purification. Beyond our materials, we’re proud of our commitment to sustainability, innovation, and empowering people from all walks of life to thrive and make a meaningful impact.

Are We the Perfect Match?

At Sibelco, we believe building a successful career is a two-way journey. We’re looking for individuals who share our values and vision, just as much as you’re seeking a company that aligns with your aspirations. Together, we can shape the future.

Job Description:

Technical Sales Manager - Tiles & Engobes

Are you looking for a role where you can combine technical expertise, customer interaction and real business impact in the ceramic tile industry?

At Sibelco, you will become a key technical reference for tile, engobe and glaze manufacturers, helping customers improve their products and production processes through our industrial mineral solutions. You will work on a wide variety of tile manufacturers, support trials directly on their sites, and collaborate with internal teams to identify solutions and business growth opportunities.

As Technical Sales Tiles & Engobes, you will support companies producing tiles, engobes and glazes, working closely with production and technical teams to define quality and product specifications, insuring strong product performance.

Location & Travel

This role is based in Maranello, Italy, with a hybrid setup:
• Expected presence in the Maranello lab/office: around 2 days per week
• Remaining time split between customer visits, international travel and home office

Customers are located across Italy, Spain, Turkey, Tunisia, Algeria, Egypt, Poland and other regions. The role involves frequent travel, approximately 8–10 days per month, including time spent on customer sites during trials and implementation phases.

We are looking for someone who is already based near Maranello or willing to relocate. Candidates from other European Union countries will also be considered, provided they are open to relocating and working from Italy.

Fluency in English is required.

Your Impact In this Role

As Technical Sales Tiles & Engobes, your responsibilities will include but are not limited to:

• Customer Complaint Management

• Lead investigations and root cause analysis
• Implement corrective actions and follow up on execution
• Communicate findings and solutions to customers

• Quality & Product Performance

• Monitor product and plant quality trends
• Identify deviations and support resolution with Operations
• Prepare and share quality reports with internal teams and customers

• Customer Relationship Management

• Build strong relationships with customer technical and production teams
• Understand customer needs and production processes
• Support product trials and gather feedback

• Technical Support & Continuous Improvement

• Support customers and plants in problem solving
• Contribute to continuous improvement initiatives
• Ensure alignment on product specifications

• Market Intelligence

• Monitor market trends and competitor products
• Support leadership with insights to drive business decisions

What You Bring to the Table

• Bachelor’s degree in Chemistry, Materials Science, or a related field
• Experience in a technical customer-facing role such as technical sales, technical support, production, process, or product quality within ceramics, tiles, industrial minerals or similar industries
• Strong understanding of product performance, quality and problem-solving methodologies
• Ability to analyze customer issues and support root cause analysis
• Strong communication and stakeholder management skills
• Ability to work cross-functionally with Sales, Operations, Technical & Innovation, Supply Chain and customers
• Analytical mindset with a practical, solution-oriented approach
• Fluency in English is required; additional languages are a plus

About the Role

You will be part of a solid international technical sales team supporting customers across multiple ceramic markets.

This role offers a unique combination of technical depth and commercial exposure:
• Acting as a trusted technical advisor to customers
• Supporting product trials and implementation on site
• Contributing to new business opportunities and growth projects
• Working across functions in an international matrix organization

You will also collaborate closely with internal teams across Sales, Operations, Technical & Innovation and Supply Chain, acting as a key link between Sibelco’s products and customer needs.

Employee Type:

Why Join Us?

Sibelco is more than a workplace—it’s a community that encourages growth, innovation, and collaboration. Here’s what you can look forward to when you join our team:

• Meet Our People: Careers

• Learn About Our Recruitment Process: Learn More

• Discover Our Sustainability Goals: Sibelco priorities

We also welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process.

How to Apply

Follow us on LinkedIn, Instagram, Twitter/X and Facebook to learn more about life at Sibelco. Submit your application in the Apply option.

Please note: We do not require agency services as we have a dedicated Global Talent Acquisition Team.