Technical Support Specialist

FAAC Technologies Group, world leader in access automation, parking and access control, including 50 sales companies, more than 3.700 employees worldwide and 18 manufacturing plants is seeking a Technical Support Specialist .

The successful candidate will be part of FAAC Parking Solutions , the FAAC Group Business Unit that develops, produces and distributes the most advanced, flexible and reliable parking solutions. 

Specifically, within the Technical Assistance Department, an international team that manages after-sales services in terms of Parking System Installations, supervising the commissioning of new systems, maintenance and troubleshooting, working with a wide combination of software and frameworks.

Main responsibilities:

• Supporting the Service Teams in the local markets (Hub Subsidiaries, Partners, Distributors)
• Supporting the local Service Teams in understanding the customer requests and needs, providing the best applicable solution
• In-house product checks in order to analyse and filter feedback and requests from the market
• Working in close collaboration with our R&D department
• Develop and conduct suitable training solutions to technicians of subsidiaries and/or external partners , in form of
• Training courses (conducted online or in the presence), Video tutorials or Technical guidelines and documentation
• Creating training materials and technical documentation
• Monitoring the technical skills improvement on the Hub products of Subsidiaries, Partners, Distributors

Main requirements and skills:

• Technical Background (Information Technology / Electronic or similar )
• Previous experience in a role of technical support, especially after sales
• Experience in troubleshooting network-related issues (ip protocol, routing) and upgrading/installing Hard- and Software
• Basic knowledge of SQL
• Experience in working with PostgreSQL, Tomcat, Asterisk PBX systems or AWS will be considered as a plus
• Fluency in English, both written and spoken
• Strong communication skills and the ability of achieving great results
  

At FAAC Technologies, our commitment to equality and inclusion reflects our intention to cultivate a work environment that acknowledges and values the uniqueness of each individual and embraces diversity in all its forms. The position is open to candidates from all backgrounds, regardless of ethnicity, gender (Law 903/77), sexual orientation, or disability. Apply now and help us create a workplace where everyone feels valued and included.