Technology Support and Automation Specialist

Overview

The Technology Support and Automation Specialist provides day-to-day end-user support for corporate and retail teams, helps deliver reliable retail IT support for store operations and openings, and drives automation and AI improvements that reduce manual work and enhance the user experience.

What You'll Do

• Provide front-line technical support to corporate and retail users, resolving hardware, software, network, and access issues in a timely manner.


• Respond to incidents and service requests, document resolutions, and escalate issues appropriately to internal teams or external support partners.


• Support user onboarding and offboarding activities, including account setup, access changes, device readiness, and compliance with security policies.


• Maintain accurate support documentation, knowledge articles, and user guides to improve service quality and enable self-service where appropriate.


• Identify opportunities to streamline support processes through automation and AI, with a focus on reducing manual effort and improving the user experience.


• Design, test, and support lightweight automation or AI-enabled solutions such as workflow improvements, knowledge assistance, and repetitive task reduction.


• Provide retail IT support for store operations, including new store opening hardware setup, device readiness and coordination with local service partner.


• Provide user training on common tools and new solutions, and support business needs outside standard hours when required.

What You'll Bring to the Table

• 2–4 years of experience in end-user support, service desk, or desktop support, with the ability to troubleshoot hardware, software, network, and access issues effectively.


• Strong customer service mindset with clear communication skills and the ability to support users across corporate and retail environments.


• Hands-on experience with user account support, device setup, onboarding/offboarding, and basic IT asset coordination.


• Exposure to retail IT support, including store technology, peripherals, or new store opening support, is an advantage.


• Practical interest or experience in automation and AI tools, such as workflow automation, scripting, knowledge assistance, or process improvement.


• Organized and proactive, with the ability to document solutions, manage multiple priorities, and work collaboratively with internal teams and external support partners.


• A keen learner with the curiosity and aptitude to quickly pick up new technologies and tools.