User Experience (UX) Manager for Commercial Space Infrastructures

A Joint Venture between Thales (67%) and Leonardo (33%), Thales Alenia Space is a global space manufacturer delivering, for more than 40 years, high-tech solutions for telecommunications, navigation, Earth Observation, environmental management, exploration, science and orbital infrastructures. Thanks to our diversity of skills, talents and cultures, our customers (governments, institutions, space agencies, telecommunications operators), therefore have Space to Connect, Secure & Defend, Observe & Protect, Explore, Travel & Navigate.

We are looking for a User Experience (UX) Manager for Commercial Space Infrastructures programs

CANDIDATES THAT WOULD IMPRESS US

PROFILE:

You are graduated with a a Bachelor’s or Master’s degree in a STEM discipline pertinent to the assigned segment (preferred, e.g. Pharmaceutics, Biotechnology, Chemistry, Material Sciences, Agritech…), or in Aerospace Engineering
You are familiar with the space field, in particular with existing and future projects and products for in-space experimentation / utilization
You are familiar with the unique challenges of designing for zero-gravity or low-gravity environments.

You have outstanding problem-solving skills
You are meticulous and pay attention to detail
You are curious and constantly keep up to date with new risks and countermeasures (viruses and antidotes)

COMPETENCIES:

User Experience (UX) Manager for Space Infrastructures Utilization is the “translator” between the customers / users world and the TAS / infrastructure world.

The UX Manager is responsible for one or more customer / user segments (pharma, biotech, chemical, agrifood…).

The UX manager is responsible for scouting, familiarization, onboarding and managing new prospect customers / users in the assigned segment(s).

Be able to translate scientific objectives and performances into engineering requirements and performances. Work closely with engineers, scientists, product managers, astronauts, and other stakeholders to ensure seamless integration of customer / user payloads, experiments or facilities into space infrastructure.

Advocate for user-centered design principles and be the voice of the user / customer within TAS.

Be able to influence and articulate concepts and decisions to stakeholders.

MS Office products

Fluent English.

LIFE AS A THALES UX MANAGER
 

As a UX Manager within Thales, you will:

Keep an up-to date overview of market size and market trends

Stay up to date with industry trends, emerging technologies, and best practices

Ideate and propose to management a set of UX performance metrics or KPIs to measure the effectiveness of customer / user engagement and to identify areas for continuous improvement, maintain and report regularly said metrics to monitor and analyze work impact

Actively scout and be the first Point of Contact for new prospect customers / users, create and maintain a database of interested parties

Gather market and customer demand signals, describe the desired user experience in technical terms and quantities that are understandable and actionable by the engineering team designing the space infrastructure

Illustrate the capabilities / performance of the space infrastructure in technical terms and quantities that are understandable and meaningful to the customer / user

Engage and onboard users / customers who decide to fly on TAS Space Infrastructure

Assist the user / customer during the payload definition

Work with Project and Contracts departments

Follow-up with users / customers to gather feedback, analyze it and provide it to the relevant stakeholder

Maintain engagement and be the PoC for the user / customer for future communications

YOUR CAREER AT THALES

Future opportunities will allow you to discover other domains or sites. You will be able to evolve and grow your competences in different areas:
Room and attention to personal development
Build your talents in another domain of Thales Group, discovering new products, new customers, new country or go to a more complex Solution
Choose between a technical expertise or a leadership path
Build an international career within a leading Engineering Group.

Permanent

Experience: 10-16 Years

CCNL Met/Ind – A1 Category

48.785,46 - 61.244,40

Performance Bonus (PDR): up to € 4.550

VC TARGET RATE: up to 10%

CIPI: up to 2.186€

At Thales Alenia Space we provide CAREERS and not only jobs. With Thales Alenia Space employing around 8,900 employees in 10 countries with 17 sites in Europe and a plant in the US, our mobility policy enables employees each year to develop their careers at home and abroad. Thales Alenia Space sees space as a new horizon, helping to build a better, more sustainable life on Earth #SpaceForLife. Great journeys start here, apply now!