UX Lead

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: UX Lead
TYPE OF CONTRACT: WAE consultancy, Level II
UNIT/DIVISION: Digital Solutions Delivery Branch (TECD)
DUTY STATION (City, Country): Remote working
DURATION: 11 months (120 days)

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
The Senior UX designer provides User Experience (UX) oversight across the portfolio of IT Solutions delivered by the Branch, to ensure the Design System is properly adopted and IT solutions achieve a high level of usability and accessibility.
The Senior UX designer ensures that AI capabilities are translated into clear, usable, and trustworthy user experiences and seeks to improve the way the Organization incorporates AI tools in the end-to-end design process.
In addition, he/she ensures adoption of the Design System and of the branding guidelines, helping to achieve the highest quality standards of technical usability, user acceptability and domain suitability.
This role

ACCOUNTABILITIES/RESPONSIBILITIES:
•Increase the design maturity of the organization and ensure the strategic value of design is well understood and leveraged at each stage of the solution delivery process.
•Drive the evolution of WFP’s design processes in the direction of improving the way the organization leverages AI tools for discovery and prototyping purposes.
•Interact with WFP’s product manager, interface design and front-end development communities to stay-in-touch with the user interface and design requirements of existing and emerging IT solutions.
•Oversee and coordinate user experience (UX) activities across a portfolio of IT solutions, ensuring that interface designers and front-end developers adhere to the guidelines outlined in WFP’s Design System, and to UX best practices to ensure a high level of usability and accessibility of IT solutions.
•Mentor junior User Interface designers.
•Other related duties, as required.

DELIVERABLES AT THE END OF THE CONTRACT:
•Up-to-date design documentation and experimental protocols for AI-supported design, including handover workflows for developers.
•Interface components which are usable and accessible.
•High quality UX in prototypes and final interfaces.

QUALIFICATIONS & EXPERIENCE REQUIRED:
Education:
University degree in interaction design, interface design, human-computer interaction, psychology, anthropology, computer science, multimedia, business administration or related fields.
Experience:
At least six years’ experience being responsible for Design Systems, and with user experience (UX) & user interface (UI) design.
Knowledge & Skills:
•Proficiency designing high-quality user experience and user interface elements, adhering to corporate branding standards;
•Proficiency in writing UX guidance and documentation;
•In-depth knowledge of UX/UI design (wireframes, mock-ups, prototypes) and related tools;
•In depth knowledge of usability and interaction design principles and best practices; and
•Knowledge of Web Content Accessibility Guidelines (WCAG).
•Experience with generative AI, machine learning, or conversational interfaces
•Familiarity with concepts such as: Explainable AI (XAI), Trust, transparency, and user control, Ethical and responsible AI design
•Experience with AI-powered design tools
Competencies:
•Excellent communication, presentation skills;
•Organized and detail oriented with strong judgement/decision-making skills;
•A passion for new technology tools and usage of those tools;
•Ability to plan and organize work and communicate effectively;
•Ability to be resourceful, take initiative and use mature judgment;
•Ability to deal patiently and tactfully with people of different national and cultural backgrounds.
Languages:
Fluency in oral and written English with an intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP’s working languages) is desirable.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  [email protected]

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruitment system. We do not accept CVs or spontaneous applications by email.

• If you experience challenges while submitting your online application, please contact us at [email protected] for technical support only.

• Please note that applications sent to this email address cannot be considered.

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

• Once your profile is completed, please apply, and submit your application.

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.