Client Development & CS Manager

Van Cleef & Arpels - Client Development & CS Manager

Do you match this  profile?

Do you have a previous background in CRM Operations & Programs and Customer Service?

Do you have a strong spirit of initiative and collaboration? Are you at ease taking decisions and fixing issues?

Are you organised, energetic and well-structured thinking?

Do you have excellent communication skills in English and in Italian?

If so, we’d love to get to know you!

What do we expect from you?

As part of the Italian Retail team, you will be responsible for rolling out in the Italian boutiques the CRM strategy and tools developed by the HQ and the Europe-CIS Region in order to maximize client loyalty, recruitment and achieve optimal profitability.

You will support the sales team in developing their client activities and sales through dedicated CRM plan adapted to each boutique priorities and client’s profiles and be the key contact for Customer Service guidelines, training and action plans.

You will monitor all CRM & Customer Service activities, and report market’s needs and feedbacks to Regional CRM & Customer Service team, as main contact point.

You will monitor the Client Satisfaction Barometer results with all boutiques, being proactive in gathering feedbacks and sharing best practices for Client Satisfaction improvement.

You will debrief the retail team on the quarterly CS dashboard and working on action plans with the boutiques to improve the KPIs.

You will work hand-in-hand with the Retail Manager and visit Boutiques on a regular basis as to create proximity

More than a job … an experience!

By joining the Maison, you are joining a team in which professional development is one of our main focuses.

The recruitment process:

1. Apply online
2. If your profile matches our search, you will be contacted by the HR team for an interview. Otherwise, you will receive an email to inform you that you are not selected.
3. You will meet with the HR team and the Retail Manager at Richemont Italy

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