CA - Fidenza (tempo determinato mesi)

CA - Fidenza (tempo determinato 5 mesi) A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care. Role: Client Advisor Reporting to: Manager Objectives: Contribute to store business through excellent clienteling and achieving KPI targets (conversion rate, cross-selling, AVT, upselling, strategic zoning). Responsibilities: Client:

• Manage the customer experience in the boutique.
• Create excitement and desire in customers.
• Engage loyal and potential clients per a weekly plan set by the boutique manager(s).
• Deliver impeccable Valentino Couture Service at every stage (pre-sale, welcome, client knowledge, product presentation, closing, and farewell).
• Focus on client development, retention, and new client recruitment.
• Engage clients through all sales opportunities – walk-ins, private appointments, phone consignments.
• Actively participate in partnered sales and one-on-one appointments.

Operations and Visual:

• Manage all sales and post-sales activities (returns, end of season, client returns, repairs, complaints).
• Ensure product maintenance and floor replenishment.
• Know the stock across all categories to ensure restocking and sales maximization.
• Adhere to administrative and operational procedures.
• Collaborate with In-Store Visual to follow VM guidelines; communicate important information to the manager(s).
• If there is no Operations role in store, actively participate in operational tasks (including shipping/receiving).

Additional Skills:

• Exhibit strong empathy and human touch in client interactions.
• Believe in the brand's history and mission.
• Embody the brand's values and attitude.
• Stay informed about the brand's global and local activities.
• Sales: Execute necessary actions to meet client needs and facilitate sales.
• Commercial: Apply consultative selling skills to ensure closing sales, upselling, and cross-selling.
• Branding: Enhance the perceived value through brand storytelling; represent the brand with the appropriate tone, attitude, and ethos.
• Relational: Establish human connections with clients, adapting empathetically to individuals and situations.
• Emotional: Elicit emotions that influence client attitudes, cognition, and behavior.

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.