Groups Sales Coordinator

Additional Information Pre-Opening Hotel Job Number 24098902 Job Category Sales & Marketing Location Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Casa Brera is currently recruiting for Groups Sales Coordinator to join the pre-opening team made of modern and authentic hospitality professionals. Reporting to Director of Sales, the role will be responsible for booking, coordinating, and organizing all social events, smaller groups and meetings on property.

• This is full-time position, 5 days a week with 2 days off. 
• The starting date is estimated in July.

About us Part of the Luxury Group of Marriott International, Casa Brera is an unexpected gateway in the heart of Brera set to open its doors in autumn 2024. Reinterpreted by Studio Urquiola, Casa Brera features 116 sophisticated guestrooms including 15 suites and the Milanese Suite. Hidden behind a rationalist façade, you will find a world of international elegance, transcending the traditional hotel experience. Our hotel promises cosmopolitan luxury, authentic lifestyle and a timeless Milanese elegance. A Culinary hub, here flavors and sounds from different places seamlessly interlace. Odachi, showcases authentic Japanese cuisine in a cosmopolitan setting while those looking for a truly Italian experience can indulge at Scena by Michelin star Chef Andrea Berton. The Living is a welcoming space for guests to socialize over aperitivo and Milanese light bites. By night, the rooftop’s skybar transforms into an unmissable destination, with a pool and lounge areas providing the perfect spot to soak up the energy and skyline of the city.  Join Casa Brera, the new place to be in Milan, where an authentic and modern team crafts unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere. The impact you’ll make What more could our guests want than outstanding service, a clean comfortable room and delicious food and drink? It will be your job to make sure they get even more from their stay with us. Proactively promoting all the options open to them, as well as being on hand to answer any questions about our hotels and services, you’ll make sure they know about everything they could wish for – and more. You’ll help create the warmest welcomes and most memorable visits that keep them coming back again and again. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring tone of voice and communication style are professional. Doing all these things well (and other reasonable job duties as requested) is critical for the Groups and Events Coordinator – to get it right for our guests and our business each and every time. Join a pre-opening lifestyle luxury hotel Working during the pre-opening phase of a luxury lifestyle hotel is an incredible opportunity to gain strong expertise in hospitality and a great exposure to Marriott International EMEA leaders. This can remarkably accelerate your career growth within the company and provide you the right tools to be involved in other openings at national and international level. It is indeed a challenging experience but surely a rewarding one! What you’ll do

• Liaisons with a variety of departments such as and not limited to rooms, kitchen, F&B operations, to maintain highest service and standards while maximizing profits through outstanding customer service. 
• Reactively receive, handle and coordinate all group and event inquiries as well as provide general support to the sales office where needed. 
• Process all booking requests, changes, and cancellations received. 
• Identify group guest needs, determine appropriate room type, and verify availability of room type and rate. 
• Explain guarantee, special rate, and cancellation policies to potential customers. 
• Accommodate and document special requests. 
• Answer questions about property facilities/services and room accommodations. 
• Follow sales techniques to maximize revenue. 
• Communicate information regarding designated VIP reservations. 
• Input and access data in reservation system. 
• Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. 
• Oversee accuracy of room blocks and reservations.
• Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. 
• Plan and deliver events together with the client while building strong relationships and encouraging repeat business.
• Follow company and department policies and procedures.
• Oversee accuracy of room blocks and reservations.
• Respond to any challenges found for accommodating rooming requests by communicating with guest or group contact, Sales Department, or Front Desk.
• Input group rooming lists using reservation systems (e.g., OPERA, MARSHA).
• Keep organized files of all groups and events for easy and accurate reference.
• Revise room blocks in the reservation system (e.g., OPERA, MARSHA) to maintain the required number of available rooms after rooming lists are entered.
• Execute an accurate handover of the event to the outlet Manager after the contracts signature.

What you’ll need:

• A warm, people-oriented demeanor and a team-first attitude 
• Positive outlook and outgoing personality
• Flexibility, problem-solving skills and multi-tasking ability 
• Excellent knowledge of English and Italian (both writing and speaking)
• Previous experience in similar roles is a big plus.
• Ideally, technical knowledge of Marsha and Opera.

What we offer

• A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent.
• Part of Marriott International, the largest hospitality brand in the world- this means national and internal promotion opportunities for the right candidates. The sky is your limit here.
• World class training and development programs tailored to enhancing your skills and help you grow within the Marriott family.
• Work alongside some amazing talent- award winning, experienced hospitality professionals.
• Discounted room nights, meals, and spa access in more than 9,000 hotels worldwide-because your wellbeing means so much.
• Discounts for your friends and family.
• 5euros breakfast when staying at any of our European hotels.
• Performance and Recognition programs.
• Wellness and sustainability initiatives.

Explore our very big world As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.  You’re welcomed here Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.