Operations Executive

We have an exciting opportunity for an Operations Executive to join the Operations team in our Las Vegas Office.

Working with the Operations Manager and the Operations Team in the UK who provide customer-facing and back-office administration support to the sales function. This is a varied and dynamic role in a fast-growing multinational public company. The role involves liaison with colleagues throughout Quixant’s operations team, which span the US, UK, Italy, Germany, and Taiwan.

The role covers a wide range of administration tasks including but not limited to:

• Working with the Operations Manager and Sales team to ensure quotes are processed correctly.
• Ensure all the following are completed in a timely manner:
  • Processing customers order into SAP in line with company processes.
  • Process customer Invoices in a timely manner.
  • Process customer returns and adhere to procedures and systems.
  • Maintain customer records on the CRM database, ensuring changes in address or contacts are updated promptly.
  • Communicate with customers regarding all aspects of their orders.
  • Prepare and ship customer orders/items for repair (RMA) process.
  • Support the sales team with quotes, pricing, and lead times.
  • Monitor sale or return invoice lists.
  • Ensuring inventory counts are carried out in line with the needs of the business.
  • Managing and assisting with customer shipments and all relevant paperwork is completed correctly.
  • Ensure incoming shipments are processed and stored correctly.
• Checking SAP Data is correct in preparation for the Operations Manager to run monthly management reports.
• Responding to correspondence in a professional and timely manner, including phone and email communications.
• Office and facilities duties including but not limited to helping answer phones, greeting visitors and other duties as and when required.
• Attendance at local exhibitions to support Sales and Marketing with the running of the stand and show agenda, meet, and greet customers, provide refreshments and any other ad-hoc duties.
• Possible occasional travel to international offices for training, meetings, and exhibitions if required.
• Other ad-hoc activities to support the needs of the business or as requested by the Operations Manager.

Qualifications and experience

• 3+ years of Customer Service experience.
• Experience in order processing (SAP Business One) or an equivalent system.
• Excellent verbal and written communication skills.
• Accuracy and Exceptional attention to detail with ability to organize and prioritize.
• Advanced experience using Microsoft Office including Word, Outlook, and Excel.
• Strong team working skills.
• Ability to meet deadlines.
• Basic knowledge of Domestic shipments.
• Basic Warehouse procedures.
• Basic Inventory procedures.
• Pass a background check.

Preferred skills

• Intermediate knowledge of Import and Export

Physical Requirements

• Ability to lift/move 35 lbs.
• Pick and pack orders in boxes and or pallets.