Customer Service Intern EA7

Context and purpose of the job

Within the Sales Department of our brand EA7, the intern join the Customer Service Team which provides our clients with an efficient, taylor made service, promoting customer centricity. As we are an international company, you will work with different countries and markets having the opportunity to deepen your commercial skills and to use both Italian and English.

Responsibilities

• Support in daily contact with important clients providing them with efficient help, specifically with returned orders and exchange of merchandise


• Collaborate with the Finance and Logistics teams to ensure compliance with payment terms and adherence to shipping deadlines


• Work closely with the Sales teams to effectively manage client accounts


• Assist in managing the order entry system: check the pool of clients assigned, generate orders to the production company


• Verify price lists, sales agreements, discounts, returns, commissions


• Prepare and share detailed reports with your manager

Requirements

• Bachelor’s degree in Languages, Business, or a related field


• Fluency in Italian and English (both written and spoken)


• Knowledge of Excel and general MS Office applications


• Good communication and interpersonal skills, with a client-centric approach


• Fluency in additional languages beyond English and Italian, will be a plus

We promote diversity and inclusion in all forms, within a collaborative environment where your talent can flourish in the pursuit of a common goal: yours and our growth.