PARTNERSHIP & CUSTOMER EXPERIENCE AGENT (GERMAN & ITALIAN SPEAKER)-INTERNSHIP

⭐⭐⭐ WE ARE HIRING A PARTNERSHIP & CUSTOMER EXPERIENCE AGENT (GERMAN & ITALIAN SPEAKER) -INTERNSHIP⭐⭐⭐

Are you ready to join the world's premier MarTech solution?

TLC has become THE global MarTech solution to reward consumer behaviour with experiences. Now operating from 14 worldwide hubs, the TLC COSMOS Platform connects millions of consumers with over 150,000 experience reward venues. We trust in decades of proprietary data to ensure we offer the right experience to every individual.

In 2024, TLC formed a strategic partnership with BD-Capital, a private equity firm. The collaboration provides both financial backing and strategic guidance, fueling TLC's mission to enhance its market leadership and expand its global footprint in data-driven loyalty solutions.

At TLC, we know that experiences make life more rewarding!

We are looking for innovative, passionate and caring people to join our team and help us continue to build our success story!

ABOUT THE ROLE
We are looking for a Partnership & Customer Experience Agent (German & Italian Speaker) to join our dynamic Milan office.  You will work closely with the Partnerships and Customer Service teams to source, develop, and nurture relationships with new and existing partners while ensuring high-quality support to customers and venues.

WHAT YOU'LL BE DOING

Partnership Recruitment & Retention:

• This internship offers a unique opportunity to gain hands-on experience in partnership recruitment, retention, and customer service.
• Evaluate potential suppliers to ensure they meet TLC’s quality standards.
• Initiate contact with prospective German-speaking partners, including cold calls and follow-ups
• Re-engage and maintain strong, professional relationships with existing partners.
• Clearly articulate TLC’s offerings and value proposition to partners.
• Support ongoing partnerships by addressing inquiries, resolving issues, and ensuring partner satisfaction.
• Collaborate with the team to implement initiatives that improve partner retention and loyalty.

Customer Service Support:

•  Act as the first point of contact for Italian-speaking customers, responding to inquiries and providing accurate information about TLC’s campaigns.
• Resolve customer issues efficiently, ensuring satisfaction and maintaining a professional image.
• Assist venues with operational or technical support related to TLC’s websites or promotions.
• Log and track customer and partner queries, providing timely updates and follow-ups.

WHAT WE’RE LOOKING FOR

🌍 Language Skills:

• Fluent in German and Italian (mandatory), with excellent verbal and written communication skills in both.
• English proficiency is a plus.

📈 Sales & Communication:

• Strong interpersonal skills, with a confident and persuasive telephone manner.
• Experience or interest in telesales, partnership development, or customer service.

📊 Organizational Skills:

• Highly organized, with the ability to multitask and manage priorities effectively.

💡 Problem-Solving & Support:

• Solution-oriented mindset to manage issues and improve partner and customer experiences.
• Ability to address and resolve customer or partner concerns professionally and efficiently.

🤝 Independent & Team-Oriented:

• Self-motivated, capable of working independently while collaborating effectively with the team.

🥳 Here's what we've got to offer:

• Dynamic & collaborative team
• Creative work environment
• Career progression and upskilling opportunities
• Weekly Happy Hour
• TLC Wellness
• Global Clients & Team exposure
• TLC 'Fun Club' & Social Calendar (known to include pizza deliveries!)
• TLC Gives Back - Charity partner/off site days.
• 'The Frankies' - Our very own awards/staff recognition event. 🏆

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you are ready to be part of the TLC Worldwide success story, click to apply today! 📝

😁 We look forward to seeing your application!