Product Knowledge Manager DI Business Intership

On a daily basis, you'll alternate between support, internal product knowledge and side-projects :

• Handle incoming requests from internal teams (CS Care first, then Sales, Onboarding…) — qualify them, prioritize them, and know what can wait.


• Investigate product bugs and limitations: reproduce, understand, document — then escalate cleanly to Support Engineers with a solid case (logs, context, hypotheses).


• Partner with Product Managers and Tech on the right solutions, then measure their real impact on internal users.


• Design training sessions — both onboarding and continuous learning. Each role (CSM, Sales, Onboarding) has its own product learning path.


• Build and maintain the internal documentation on Notion — articles, videos, quizzes. Think of it as a real editorial product, with users and metrics.


• Orchestrate internal communication around new features: you make a feature understandable and actionable for 100+ teammates.

Concrete examples: structuring an onboarding learning path for new CSMs, spotting a recurring pattern in CS Care tickets and proposing a durable fix, writing the documentation for a new payment feature ahead of release.

How we work in the team :

• 12 PKMs, international team covering all Agicap markets (FR, IT, ES, DE, UK…).


• Daily sync within the sub-team to align on priorities and ongoing projects.


• Monthly sync with Product Managers on upcoming features.


• Manager: Matteo, based in Milan — the team operates in English day-to-day (Italian is a nice plus).


• AI in our daily workflow: we actively integrate AI (Claude, internal agents) to speed up ticket resolution, structure documentation, and surface patterns across requests — it's a real continuous improvement project.


• Springboard mindset: many internal doors open from this role, especially toward Product Management.

We're targeting a junior / end-of-studies profile (0–2 years), with concrete signals rather than a perfect CV:

• Background in engineering, Computer Science, or a Master's in economics/finance with a tech / banking specialization — what matters most is that APIs, JSON, and an IDE like VS Code don't scare you.


• Initial experience (internship, school project, side project) in project management, product, tech support, or ticketing.


• Comfortable with context switching: you can move from a bug investigation to a training session to a product meeting in the same morning.


• Comfortable in a fast-paced and demanding environment: the rhythm is sustained, requests come in continuously.


• Owner mindset: you see your topics through to the end, you don't drop an investigation halfway.


• Key soft skills: resilience, humility, curiosity, pedagogy, rigor, ability to prioritize.


• Languages :
  
  
  
  • Fluent English required (international team) 
  
  
  • Italian, French, or German: a real plus.
  
  
  
  

• Daily tools: Notion (documentation), ticketing tools, Frequent use of VS Code to dig into raw data.


• Technical formats you'll need to grasp:
  
  
  
  • REST APIs, JSON, basic application logs.
  
  
  • Endpoints and related tools (Swagger, Postman...)
  
  
  
  


• Business domain: banking connectivity :
  
  
  
  • Open Banking, aggregators, PSD2, a rich and exciting field, which we'll teach you in-house.
  
  
  • Bank File Connectivity (Ebics, Swift