Retail Trainee

As an Ambassador of the Maison, you will be contributing to clients welcoming and boutique experience, traffic orientation and waiting time management and you’ll ensures that all visitors are being taken care of in the most appropriate and efficient manner.

Client Welcoming & Waiting Time Management

· Ensures an exceptional client experience at the entrance of the client(s) in the boutique

· Informs client(s) about the approximate waiting time and ensures that the first available Sales Associate is taking care of the client(s), etc.

· Manages client flow and appointments, seating client(s) whenever possible and offering food and beverage to ensure their comfort throughout the visit

· Adapts according to client(s) needs and expectations

· Transmits the passion and values of the Maison developing a strong knowledge of the product categories from a technical, storytelling and clients point of view

Sales Assistance

· Support / assists discreetly in various service and transaction related tasks during the sales process

· Coordinates between Sales Associates and Stockist / Cashier / Boutique assistants

· Proceed with Gift wrapping, cordon changes

· Accompanies the client(s) to the door upon departure

· Assists with After Sales duties without handling with payments

Daily Boutique Operations

· Respects all brand and boutique policies and procedures

· Participates to the boutique set up and un-set-up at opening and closing

· Participates to the implementation of Visual Merchandising guidelines

· Support in the ordering of boutique facilities (bags, drinks, edition material, office facilities, etc.)

· Ensures that the boutique, windows, counters, etc. are in a perfect condition

PROFILE

We are looking for a motivated and curious profile, genuinely eager to enter the retail environment and gain hands-on experience a boutique setting.

· Good interpersonal and communication skills are required, as well as strong attention to detail and customer needs

· Team-Player with a proactive mindset, flexibility and adaptability to a multicultural environment

· Strong interest and curiosity for the retail world are essential

· Fluent in English and Italian. Other languages are considered a plus

You will meet customers from all over the world, acquiring a global and strategic vision of the Business. Continuous learning, in-store experience, consolidation of your skills are the keys to success together with Customer Experience.