Senior Executive, L Managed Services

VAC9322 - Senior Executive, L1 Managed Services Field: Business & Consumer Sales Contract Type: Full Time - Permanent Location: Kuwait - Kuwait City Closing date: 30-Apr-2024 The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.

We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.

In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of.

Ooredoo's future is bright, and you can be part of our ongoing success.

The Role:

Attend to customers at the Retail Store by handling enquiries, providing information on, and selling Ooredoo Telecom products and services.

Key Accountabilities and Activities:

• First point of contact for incident management, fault handling, and change management

• Responsible for the monitoring of the NOC and Customer’s operations

• Assist in other activities and projects as needed

• Create tickets with adequate priority code after conducting first diagnosis

• Follow-up on open tickets resolution time and status

• Apply Standard Operation Procedures

• Assign tickets to appropriate second level support groups, vendors or Customer

• Utilize excellent customer service skills and exceed customers’ expectations

• Attend Operations and B2B division meetings as required.

• Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.

• Attend Training Programs, Courses, and Seminars, conferences, vendor meetings, User Groups and presentations.

• Other duties as directed by the Operations Manager.

Qualifications:

• Computer and Communications Engineering Degree or equivalent

Other Information:

• A minimum of 1 year of relevant experience in Information and Communication Technologies (Networks, Systems, Security, etc.)

• Systematic with good troubleshooting skills

• Good communication skills in English

• Strong experience in each area described in “Minimum Experience & Essential Knowledge”

Note: you will be required to attach the following:
1. Resume / cv