Customer Service Representative

Date: Mar 27, 2024

Location: Al Asimah, Kuwait

Company: AL AHLI BANK OF KUWAIT

Reports To

Branch Manager

Job Purpose

Deliver high quality service to customers through providing banking services

Generic Accountabilities

Generic Accountabilities are not specified for this role

Specific Accountabilities

• Customer enquiries: Respond to customer enquiries and provide customer service and support

• Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague

• Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks

• Reconciliations: Perform end of day reconciliations accurately and on time

• Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers

• Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed

• Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately

• Other: Perform any addition duties that assigned by Manager

Job Success Factors

• High quality customer service
• Requests/applications accurately processed
• Returned cheques,, new ATM cards etc. handled without delay
• Money transfers accurately processed
• Successful identification of sales opportunities and transfer to a colleague
• Accurate records of transactions etc.
• Compliance with operational procedures and instructions, risk policies

Education

Diploma Degree or Equivalent Certification/Experience in Business Administration and Management

Experience

• Experience gained as part of the ABK training programme
• Experience of operational processes and procedures
• Handling customer issues and providing customer service

Skills

• Knowledge of products & services
• Understanding of customer needs
• High customer service level
• Strong communication and interpersonal skills

Work Contact

Internal Stakeholders: RLU, Cards Services, SQ and most RBD Departments


External Stakeholders: ABK Customers

Interview Questions

JD Code

RBD 6.5

This job has been sourced from an external job board.
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