Admission Officer - Dar Al Shifa Hospital

Purpose and Scope of the Job

Under general supervision, deliver a high standard of customer service for all patients. Responsible for room Booking, admission process including taking care of signature of the legal papers of the patients and payment follow up, liaising with members of the hospital’s multi- disciplinary team and providing important information service for patients.

Main Duties and Responsibilities/Performance Standards:

• Receives patients and visitors. Screen interview and register patients for booking or admission, secures names and needs and directs accordingly. Updates patient information. Full explanation about the payment and accommodation days
• Confirmation for the booking of admission.
• Responsible for being courteous and prompt in attending the patient, with the basic idea of “rendering service with a smile”
• Follow the patient’s approvals before admission or after admission.
• Guide the patient’s visitors to the patents rooms.
• Utilizes computer to input and retrieve appointment data and patient information and produce standard reports.
• Participates in the development of goals and objectives as well as policies and procedures
• He can Deal with insured patient. The basic skills required include typing; computer literacy; knowledge of medical terminology; filing; customer service; and knowledge of scheduling, registration, and admission procedures.
• Teaching the new staff as help developing skills and giving report to the supervisor
• Provide information to the Reception Supervisor regarding room issues.
• Establish and maintain effective working relationships with those contacted in the work
• Maintains logs and records of activities and prepares monthly routine summaries as
• Necessary.
• Perform additional duties as assigned
• Ensures quality and patient safety practices are followed.
• Provides or promotes patient and family-centered care.
• Promotes inclusive health by providing equitable and accessible care to patients and families with special needs.

Qualifications, Competences and Skills:

Education : Diploma or Bachelor Degree in any course with medical background

Experience : 2 to 4 years’ experience directly related to the duties and responsibilities specified.

Licensure : Not Applicable

Language : High proficiency English while Arabic is an advantage.

Computer Proficiency : Not Applicable

Performance Competencies :

• Strong communication and interpersonal skills. Ability to interact and communicate with people.
• Skill in the use of personal computers and related software applications. Ability to analyze and solve problems.
• High skills in public relations and customer service

Principle Working Relationships and Remarks:

• Reception Manager, Inpatient Supervisor

• Patients, Visitors, Customers

Other Preferences :

• Bilingual
• Local candidates with valid and transferable visa in Kuwait

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