Assistant Manager, Accessories Operations and Quality

Career Opportunities: Assistant Manager, Accessories Operations and Quality (13471)

Requisition ID 13471- Posted -  BTC Parts and Accessories -  Accessories Sales and Fittment (23)-  Automotive -  Heavy Equipment

Job Summary/Purpose:
Oversee the day-to-day operations of Accessories fitment center ensuring all activities related to product development, quality and warranty are carried out as per Company guidelines.

Responsibilities:
1. Monitor implementation of the annual plans and measure achievements of results against budgets and objectives and take corrective measures as appropriate 
2. Establish and monitor the layout, facilities and product bay design of the Accessories Fitment Centre in order to increase the capacity and ensure smooth flow.
3. Recommend and implement equipment, materials and processes for Accessories Fitment Center in order to ensure maximum efficiency and state of art operations.
4. Monitor the operational problems that might arise from any section in the Accessories Fitment Center and provide solutions to escalated problems. 
5. Attend to escalated customer complaints to achieve targeted CSI and maintain highest market image.
6. Ensure the Accessories Fitment Center quality standards, SOPs and promotional plans are understood and implemented at all levels to optimize performance.
7. Participate in the “New vehicle launch preparation”, in the installation, training, fitment checks for the new accessories as per PIO’s and Al Sayer Group standards.
8. Evaluate new accessories technically and report immediately should any concern rises during at the initial stage of designing the accessories. 
9. Participate with accessories technical team to prepare and review installation and repair manuals for each accessory.
10.Study new approved accessories and then set Labor and standard time accordingly, and revisit it periodically.
11. Gather and review field information on technical and warranty related problems for analysis, problem identification and then work with suppliers and technical teams to rectify the issues.
12. Participate with Supervisors and Team leaders to investigate Repeat Repair vehicles, find the root cause, and ensure implementation of corrective action. 
13. Ensure availability & utilization of technical information and repair manuals from different suppliers and work with TWD to publish and train stakeholders on using them. 
14. Work with the cross functional teams to periodically evaluate products and record feedback from internal and external customers.
15. File and Maintain appropriate technical records for all accessories including fitting check reports, fitment instructions, owner’s manuals and diagnosis/repair documentation. 

Minimum Requirements:
Educational Qualifications and Experience: Bachelor degree in Automobile/Electrical/ Mechanical or equivalent with 6 years of experience or Diploma with 8 years of experience.
Linguistic Abilities: English is a must. Arabic is an asset.