Call Center Agent

Job Description

• Attend and manage formal calls and provide accurate and concise information without any delay.
• Provide accurate information to the caller, catering to all the necessary inquiries.
• Explain all the essential details of the organization's products and services to captivate the customer's attention.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time.
• Track record of over-achieving quota

Skills

• Prior exposure to working in a call center or customer service support profile.
• Strong phone and verbal communication skills.
• Showing high efficiency along with handling several tasks in the daily routine.
• Good computer skills.
• Good command of effective negotiations with a knack for explaining all the benefits of a product or service.
• Exhibiting the eagerness to innovate and enhance the existing work output by working on constructive feedback.
• Ability to multi-task, set priorities and manage time effectively
• High school degree
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Previous experience in a customer support role

Preferred Candidate

Residence Location

Kuwait

Gender

Female

Nationality

All Arab Countries