Head of Professional Development Unit & Internal Trainer...

Purpose and Scope of the Job

Under limited supervision of direct reporting authority, designs services and programs to support all facets of each and every individual’s professional experience. Streamlines resources, increasing access to in-service education and continuous professional activities and programs and promoting connections among staff members and with organizations providing educational services in alignment with mission, vision and values of the Hospital.

Main Duties and Responsibilities/Performance Standards:

• Plans departmental/functional training, forecast costs and delegate numbers as required by organizational planning and budgeting systems.
• Assesses relevant training needs for staff in consultation with departmental heads, including assessment methods and measurement systems entailed.
• Stays informed as to relevant skill and qualifications levels required by staff for effective performance at the organizational level and circulates requirements and relevant information as appropriate.
• Produces organizational strategy and plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessary.
• Designs training courses and programmers necessary to meet training needs, or manage this activity via external provider(s).
• Organizes training venues, logistics, transport, accommodation as required to achieve efficient training attendance and delivery.
• Conducts in-house trainings as per the annual operation-training plan.
• Plans and delivers training courses personally where necessary.
• Encourages every department to have their monthly training plan and implement the same.
• Publishes monthly training calendar compiling all activities within the hospital
• Ensures all training activities and materials meet with relevant organizational and statutory policies, including health and safety, employment laws.
• Monitors and report on activities, costs, performance, etc. as required.
• Supports and guides the departments in organizing conferences , workshops etc
• Coordinates between organization and sponsoring companies in facilitation of acquiring required funds or other support.
• Develop self, and maintain knowledge in relevant field at all times.
• Coordinates with KIMS to enable the departments/ courses/ conferences in securing CME/CPD credits
• Participates in teams and committees, relevant to the role.
• Recruits, manages and develops direct-reporting staff (if applicable).
• Participates in staff development initiatives (from induction to separation) in coordination with other units at Human Resources Department.
• Ensures quality and patient safety practices are followed
• Provides or promotes people centered care
• Promotes inclusive health by providing equitable and accessible care to patients and families with special needs

Qualifications, Competencies and Skills

Education: Bachelor Degree in any field of relevance to hospital. Master’s Degree in Hospital Management / Training related Certification.

Experience: Minimum 3 years’ experience directly related to the duties and responsibilities specified.

Language: High proficiency in English Language, Arabic optional/preferred.

Computer Proficiency: Good computer skills and Hospital operating systems.

Basics of Microsoft office: Word, Excel and PowerPoint

Performance Competencies

• Customer forward.
• Tolerance for ambiguity and patience.
• Good communication skills written, oral, presentation; especially listening.
• Team building—hiring, retaining, developing good people, and nurturing team spirit.
• Employee development and Performance management.
• Problem solving skills (conceptual and analytical).
• Emotional intelligence.
• Personal competence (Self-awareness, self-regulation and Motivation).
• Social Competence (Empathy and Social skills).
• Always an eye on the ball—results orientation.
• Efficient and timely decision-making
• Project management and execution—delivery.
• Record keeping.
• Knowledge of required organizational practices and accreditation standards relevant to the area of work
• Knowledge of Kuwait culture.
• Grip on technical knowledge/domain.
• Knowledge of training needs assessment and delivering training programs in relevance to meeting organizational needs.

Principle Working Relationships and Remarks: HOD’s , Training Coordinators, Educators.

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