Online Sales Executive

Responsibilities

• Acquire leads on prospective customers from the e-commerce portal and from CLM department. • Review enquires received on e-commerce portal and contact customers to clarify their queries on products. Also, assist them in selecting the Mercedes-Benz products by undertaking an in-depth needs analysis. • Leverage the use of e-commerce portal and it’s features to formally explain to customers the product range, availability of stock, pricing and payments process to confirm booking of selected cars. • Explain vehicle performance, product details, features and benefits according to the Mercedes-Benz sales process. • Follow-up with customers registered on e-commerce portal, during special promotions and offers campaigns from Marketing team. • Fix appointments to invite potential customers from e-commerce and other sources, who have shown interest. • Greet and continue assistance to the customers when they visit the showroom according to the Mercedes-Benz brand image. • Offer and accompany the customer in test driving vehicles according to the Mercedes-Benz test drive process. • Ensure smooth completion of the sales contract and associated documentation • Promote and up sell Mercedes-Benz products and services (e.g., Mercedes-Benz Collection). • Introduce finance and insurance products during the sales process and support implementation of finance and insurance campaigns. • Facilitate that the F&I department receives sufficient customer information for a smooth hand-over. • Facilitate that relevant paperwork, car registration and/or insurance documentation is completed according to the distributor policies. • Organize the hand-over of the vehicle according to the distributor policy. • Introduce the customer to the After-Sales department. • Handle customer complaints tactfully and promptly according to the distributor policies and escalate difficult cases immediately to the Online Sales Manager. • Ensure regular and prompt updates of customer database and records to increase customer satisfaction and loyalty. • Share knowledge and best practices about the respective specialized product or product group within the rest of the sales team. • Gain expert product knowledge on Mercedes-Benz and competitor products, features and accessories and update this regularly.

Job Requirements

Educational Qualifications

Education Degree

: Bachelor

Major

: Bachelor's degree in any field

Experience

Years of Experience

: 1 - 2 Years

Field of Experience

: Customer Services, Sales, Customer facing roles

Skills

• Knowledge of product presentation and sales methods • Knowledge of Mercedes-Benz products and technologies preferred • Knowledge of customer relationship management • Excellent prospecting skills • Excellent communication skills, with the ability to communicate at all levels • Excellent interpersonal and negotiation skills • MS-Office Skills • Valid Driving license • Good English language skills (written and spoken) • Arabic language skills

Other Requirements

Gender

: Any

Age

: 22 - 35 Years

Preferred Language

: Arabic, English

Duty Shift / Timings

: Two Shift / 8:00 am to 5:00 pm

Salary & Benefits

Salary

: Attractive Salary

Other Benefits

: NA

Job Remarks

Job Country

: Kuwait

Nationality

: Any

Career Level

: Entry Level

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