Specialist Content & E-Merchandising

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

• Implementing & reviewing the app taxonomy: categories, subcategories, icons and all new introduced features.
• Proposing and implementing occasion categories depending on the season, the marketing calendar and the consumer needs.
• Maintaining high SLAs when it comes to images quality and quantity to best reflect and describe the products whilst coordinating with partners.
• Supervising products photoshoots and suggesting esthetic enhancements.
• Enhancing and standardizing descriptions of products in both English & Arabic, to provide all needed information to the end-user to make an informed choice.
• Checking daily content audit to highlight potential errors and taking corrective actions.
• Owning the products categorization strategy for current and new assortment, including cross-merchandising opportunities.
• Constantly enhancing SEO quality.
• Leading efforts on content Arabic translations
• Close collaboration with the commercial team, and trade marketing manager to align on promotions-related content and merchandising activities.
• Close collaboration with the product team to align on the content related to all cross-merchandising assets on talabat platform.
• Constantly testing new ideas, tracking impact and taking related actions with an aim to reach higher basket size.
• Leveraging data insights to improve decision-making, focusing on enhancing the overall customer experience

Qualifications

• At least 2 - 3 years of being in a content role
• You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.
• Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.
• You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.
• You are someone energized by the unknown and look forward to learning each day on the job.
• You have excellent analytical and communication skills, and always like to be hands-on with several tools.
• Language skills: Fluent English and Arabic