Sr. Specialist Fleet Partner

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

The role requires a strong focus on operational efficiency, maintaining accurate records, fostering positive relationships with service providers, and ensuring compliance with regulatory requirements.

As a Sr Specialist Fleet Partner, you are responsible for two functions:

• Fleet: Assisting in recruiting quality drivers into the fleet, maintaining detailed records of vehicle servicing and inspection, and scheduling regular vehicle maintenance to ensure operational efficiency, among other duties. It is one of the most important roles when it comes to maintaining the performance of vehicles, managing drivers, cutting costs, complying with laws, and promoting the efficiency and profitability of any fleet. Moreover, requiring excellent leadership and decision-making skills.
  

• Quality: Responsible for improving key parameters of rider quality in the market by developing a quality framework and maintaining rider’s appearance, hygiene, and grooming to ensure customer satisfaction.
  

What's On Your Plate?

• Responsible for service providers related to the fleet department

• Maintaining good relationships with service providers.

• Responsible for vehicle maintenance, regulatory compliance, relationship management, as well as personnel records. 

• Keep track and monitor detailed records of vehicle servicing and inspection.

• Keep track and monitor the scheduling of regular vehicle maintenance to ensure operational efficiency, in addition to GPS tracking

• Improve rider quality - appearance, and hygiene. Ensure that the riders are compliant at all times.

• Streamline the quality tPatrollers roles and responsibilities.

• Set targets and parameters to measure the tPatrollers performance.

• Quality and audit to verify the compliance of the department - visiting vendors periodically to verify riders' compliance.

• Support country operation teams, sales, marketing, and other departmental ad-hoc tasks

• Conduct meetings regularly with team leaders and tPatrollers to help consistency in teamwork.

What Did We Order?

• Degree in Management, Transportation Industry

• 5+ years experience in the Transportation Industry & Management 

• Ability to communicate complex problems and recommend solutions

• Outstanding organizational skills

• Analytical mindset and good problem-solving skills

• Excellent data management, written and verbal communication skills

• Exceptional interpersonal skills

• Excellent written and verbal communication

Skills & Competencies

• Communication and interpersonal skills

• Computer and software skills

• Finance and accounting literacy

• Ability to manage staff

• Knowledge of applicable laws and regulations

• Arabic language fluency is mandatory