ED Team Leader

Career Opportunities: ED Team Leader (1610)

Requisition ID 1610- Posted -  Customer Service / Security

Manages and leads a team of reception staff. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members. Leading and developing a group of staff or volunteers, ensuring that the service offered to customers delivered in accordance with their preferences and needs.

Main Duties and Responsibilities/Performance Standards:

• Creates an inspires team environment with an open communication culture
• Sets clear team goals
• Monitors team performance and report it to ED supervisor
• Assists the ED receptionist team in peak time
• Makes sure that reception staff follow the sequences of service by given the priority to urgent case based on patient medical condition and medical team recommendation
• Motivates team members
• Teaches and trains team members on various customer service strategies
• Assists supervisors for new team member training
• Keeps his/her eyes on the waiting patients to make sure that there is no issues allow patients to complaint
• Hands over the main issues on the spot to direct supervisor
• Facilitates issues for any unsatisfied patients
• Ensures safety standards (occupational and patient safety) and HR best practices are complied.
• Acts as the key counselor for patients and families regarding financial issues such as insurance , edibility for assistance and verify insurance coverage with insurance companies
• Monitor waiting ED cases to ensure smooth daily ED admission process (even in case referral to in patient unit or referral to OPD)
• monitor and follow ED rooms cleaning process to be ready to accept next patient fast and smoothly
• Performs miscellaneous job-related duties as assigned by the Direct Reporting Authority.
• Ensures quality and patient safety practices are followed
• Provides or promotes people centered care
• Promotes inclusive health by providing equitable and accessible care to patients and families with special needs and top urgent cases

Qualifications, Competencies and Skills:

Education: Bachelor Degree in any discipline

Experience : 1 to 2 years’ experience directly related to the duties and responsibilities specified

Licensure: Not Applicable

Language: High proficiency in English and Arabic Languages.

Computer Proficiency: Good Computer Skills, Proficient in MS Office and related software applications.

Performance Competencies:

• Strong communication and interpersonal skills.
• Ability to interact and communicate with people over the telephone, often in stressful situations.
• Skill in the use of personal computer and related software applications
• Ability to analyze and solve problems
• Knowledge of planning and scheduling techniques
• Ability to perform basic patient assessments and referrals
• Knowledge of patient registration procedures and documentation
• Skill in preparing and maintaining patient records
• Knowledge of medical insurance claims and procedures and documentation
• Knowledge of patient care charts and patient histories

Principle Working Relationships and Remarks:

Other Preferences:

• Preferably Bilingual
• Local candidates with valid and transferable visa in Kuwait