Concierge Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A resort-like sanctuary in Kuwait’s heart. Discover a modern urban sanctuary in the heart of Kuwait City: a contemporary curation of Middle Eastern architecture, dazzling art and resort-like spaciousness, where striking sculptures seamlessly merge with traditional design. In this enclave of wonder – the first and only hotel in Kuwait to receive the prestigious Forbes Five-Star rating – you’ll find soaring rooftop restaurants, leisure facilities and the city’s largest guest rooms. Catch up with friends in the chic surrounds of Al Soor (known as La Chocolaterie of Kuwait), relax in air-conditioned cabanas by the infinity pool, ascend to a buzzing rooftop and wander the lush adjacent parkland. And with the city’s malls and souks within a few minutes’ drive, you can experience all the spoils of the city without spoiling your precious relaxation time.

What you will do

• Supervise bell staff to ensure the smooth arrival and departure of guests, proper handling of luggage, and follow-up on guest request.

  
  

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

  
  

• Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

  
  

• Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;

  
  

• Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests

  
  

• Provide accurate information to guests in a courteous manner; fill all reasonable guests requests or requirements; anticipates guests needs.

  
  

• Take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow-up.

  
  

• Properly handle incoming and outgoing mail, telexes, packages and faxes.

  
  

• Know what activities are available in the city, i.e.. theater, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.

  
  

What you bring

• Excellent reading, writing and oral proficiency in the English & Arabic languages.

  
  

• Two + years’ experience working within a luxury hotel or similar environment is considered an asset

  
  

• Excellent interpersonal skills and communication skills

  
  

• Cross cultural sensitivity, and customer service orientation 

  
  

• Guest centricity and understanding the importance of guest’s preferences.

  
  

• Ability to work effectively under pressure

  
  

• Requires attention to detail and problem solving skills

  
  

What we offer

• Full board shared living accommodation in a high quality, well-resourced compound

  
  

• Complimentary nights at FS Hotels worldwide

  
  

• Regular social and sporting events

  
  

• Paid home leave tickets

  
  

• Quality employee meals

  
  

• Free transportation to and from work

  
  

• Free Wi-Fi in accommodation and employee transportation buses

  
  

Work Authorization

Hotel will apply for the Kuwait work authorization for the successful candidate.

We look forward to receive your application!