Medical Support Coordinator - Urgent Position

We are on the lookout for a brilliant Medical Support Coordinator to join our dynamic team at Vectrus in Kuwait, Kuwait.
Growing your career as a Full Time Medical Support Coordinator is a terrific opportunity to develop productive skills.
If you are strong in critical thinking, communication and have the right mindset for the job, then apply for the position of Medical Support Coordinator at Vectrus today!

Overview

***This position is physically located in Kuwait in support of LOGCAP.***

• Under the supervision of the Patient Administration Supervisor, the Medical Support Coordinator provides the ASG-KU Army Health Clinic (USAHC) with patient registration duties, office administrative maintenance, filing support functions, and medical customer service.

  
  

Responsibilities

This position description is subject to change at any time as needed to meet the requirements of the program or company.

• Registers eligible patients by obtaining and verifying demographic information through interaction with patients, and then enters this information in clinic’s database. Instructs and assists patients in completing necessary documents and appropriate sign in logs.
• Schedules appointments with United States Army Health Clinic (USAHC) providers; often requires coordinating directly with physicians, dentists, nurses, physician assistants (PA), medics and other medical personnel.
• Initiates and maintains military personnel medical/dental records in accordance with Army regulation 40-66, the Privacy Act if 1974, and HIPAA.
• Assist in training new personnel on these procedures.
• Interface with designated USG representatives and other contractor elements to ensure smooth operations and compliance with USG directives, standards, and safety requirements.
• Gives daily pre-departure briefing to patients on the local nuances and customs as well as the acceptable manner of conduct or deportment in the local milieu.
• Optimizing the customer service experience of all USAHC patients.
• Coordinates closely with clinic staff and Patient Administration Supervisor.
• Must be willing to work on holidays, short notices, all shifts, overtime and assigned to any Medical location in Kuwait. Vacation scheduling will also be dictated by mission requirements and determined independent from spouse if applicable.
• Performs other duties as required and directed by the Health Services Management.

Qualifications

• Minimum Qualifications: Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.

  • Health Insurance Portability and Accountability Act (HIPAA) certification within 30 days after hire from the online source training: https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf.

    
    

  • Employee must have a High School Diploma or GED. Coursework in medical administration, health-care management preferred. Work experience may substitute education, on a year for year basis.

    
    

• Clearance/License:

  
  
  • A valid driver’s license and the ability to obtain a U.S. Government Motor Vehicle Operator’s License and Kuwait Driver’s License are required.
  • Must be able to obtain and maintain NAC-I.
  • Must be able to maintain USG Network access & Smart card privilege(s).
• Proof of COVID-19 Vaccination:
  • To be qualified for this position you must comply with USCENTCOM MOD 16 that requires proof that you are fully vaccinated for COVID-19, as defined by the CDC or host country requirements. As of now, to be fully vaccinated for COVID-19 you must have received either two doses of Pfizer BioNTech Vaccine, two doses of AstraZeneca/Oxford Vaccine, two doses of Moderna Vaccine, or one dose of Johnson & Johnson Vaccine, and two weeks must have elapsed after the final dose was administered. This definition may change in accordance with CDC guidelines. Compliance with this government requirement is an essential function of the position and is a condition of employment.
• Experience:

  • Applicant requires two (2) years training in medical reception, medical administrative work, or other medical profession. Candidate must have at least two (2) years of medical work experience. Must have two (2) years progressive experience, which demonstrates the ability to analyze problems, to identify significant factors, gather pertinent data, and recognize solutions. Employee should have at least 2 years of customer service experience. Must be familiar with Privacy Act of 1974 and Health Insurance Portability and Accountability Act (HIPAA)

    
    
• Skills:

  • Employee must be able to work effectively with all levels of employees, including top, middle and supervisory levels of management. They must be able to work independently. Position requires basic planning, organizing, and problem solving skills. Require excellent oral and written communication skills in English. Requires analytical skills, including the ability to extract, compile and analyze data. They must be knowledgeable in MS Office software application such as Word, Excel and Power Point. Applicant must be able to handle company information with confidentiality and discretion. Applicant must have excellent oral and written communication skills in English.

    
    
• Working Environment:

  • Work is generally office environment. However, duties will involve the conduct of work in the outdoors with a potential exposure to extreme climatic conditions including frequent dust storms, and high temperatures – up to 130 degrees in the summer months. Potential exposure to chemical or biological agents could exist. Employee use of Personal Protective Equipment (PPE) in certain areas is required. Such PPE includes but is not limited to head, foot, hand, torso, respiratory, vision and hearing protective devices. Candidate must comply with all Fire, Safety and post policies. Normal work week is 48 hours, but must be able to work overtime or nights as required; to include, holidays.

    
    
• Physical Activities:

  • Work may require heavy lifting (up to 65 pounds), stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical or biological agents.

    
    

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

• Minimum Qualifications: Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.

  • Health Insurance Portability and Accountability Act (HIPAA) certification within 30 days after hire from the online source training: https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf.

    
    

  • Employee must have a High School Diploma or GED. Coursework in medical administration, health-care management preferred. Work experience may substitute education, on a year for year basis.

    
    

• Clearance/License:

  
  
  • A valid driver’s license and the ability to obtain a U.S. Government Motor Vehicle Operator’s License and Kuwait Driver’s License are required.
  • Must be able to obtain and maintain NAC-I.
  • Must be able to maintain USG Network access & Smart card privilege(s).
• Proof of COVID-19 Vaccination:
  • To be qualified for this position you must comply with USCENTCOM MOD 16 that requires proof that you are fully vaccinated for COVID-19, as defined by the CDC or host country requirements. As of now, to be fully vaccinated for COVID-19 you must have received either two doses of Pfizer BioNTech Vaccine, two doses of AstraZeneca/Oxford Vaccine, two doses of Moderna Vaccine, or one dose of Johnson & Johnson Vaccine, and two weeks must have elapsed after the final dose was administered. This definition may change in accordance with CDC guidelines. Compliance with this government requirement is an essential function of the position and is a condition of employment.
• Experience:

  • Applicant requires two (2) years training in medical reception, medical administrative work, or other medical profession. Candidate must have at least two (2) years of medical work experience. Must have two (2) years progressive experience, which demonstrates the ability to analyze problems, to identify significant factors, gather pertinent data, and recognize solutions. Employee should have at least 2 years of customer service experience. Must be familiar with Privacy Act of 1974 and Health Insurance Portability and Accountability Act (HIPAA)

    
    
• Skills:

  • Employee must be able to work effectively with all levels of employees, including top, middle and supervisory levels of management. They must be able to work independently. Position requires basic planning, organizing, and problem solving skills. Require excellent oral and written communication skills in English. Requires analytical skills, including the ability to extract, compile and analyze data. They must be knowledgeable in MS Office software application such as Word, Excel and Power Point. Applicant must be able to handle company information with confidentiality and discretion. Applicant must have excellent oral and written communication skills in English.

    
    
• Working Environment:

  • Work is generally office environment. However, duties will involve the conduct of work in the outdoors with a potential exposure to extreme climatic conditions including frequent dust storms, and high temperatures – up to 130 degrees in the summer months. Potential exposure to chemical or biological agents could exist. Employee use of Personal Protective Equipment (PPE) in certain areas is required. Such PPE includes but is not limited to head, foot, hand, torso, respiratory, vision and hearing protective devices. Candidate must comply with all Fire, Safety and post policies. Normal work week is 48 hours, but must be able to work overtime or nights as required; to include, holidays.

    
    
• Physical Activities:

  • Work may require heavy lifting (up to 65 pounds), stooping, climbing, prolonged standing, prolonged sitting, and working with or in areas where a potential could exist for exposure to physical, chemical or biological agents.

    
    

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

This position description is subject to change at any time as needed to meet the requirements of the program or company.

• Registers eligible patients by obtaining and verifying demographic information through interaction with patients, and then enters this information in clinic’s database. Instructs and assists patients in completing necessary documents and appropriate sign in logs.
• Schedules appointments with United States Army Health Clinic (USAHC) providers; often requires coordinating directly with physicians, dentists, nurses, physician assistants (PA), medics and other medical personnel.
• Initiates and maintains military personnel medical/dental records in accordance with Army regulation 40-66, the Privacy Act if 1974, and HIPAA.
• Assist in training new personnel on these procedures.
• Interface with designated USG representatives and other contractor elements to ensure smooth operations and compliance with USG directives, standards, and safety requirements.
• Gives daily pre-departure briefing to patients on the local nuances and customs as well as the acceptable manner of conduct or deportment in the local milieu.
• Optimizing the customer service experience of all USAHC patients.
• Coordinates closely with clinic staff and Patient Administration Supervisor.
• Must be willing to work on holidays, short notices, all shifts, overtime and assigned to any Medical location in Kuwait. Vacation scheduling will also be dictated by mission requirements and determined independent from spouse if applicable.
• Performs other duties as required and directed by the Health Services Management.

Company Benefits:
● Company offers great benefits
● Advancement opportunities
● Competitive salary