Customer Order Administrator

Job Summary

Emerson has boldly transformed to bring value for our customers and shareholders with our energized focus on our core business platform — Automation Solutions. We can confront the challenges of an increasingly complex and unpredictable marketplace from a position of strength, driving near- and long-term value as a trusted partner for our customers. As Order Administrator, you will be responsible for a broad variety of administrative and business support related tasks, working closely with Sales and reporting to the Customer Care Manager.

Job Responsibilities

• Responsible for order entry execution cycle, sorting technical clarifications on order ensuring that the clean order proceeds into manufacturing.
• To be in charge of the order & Shipment Status issues – ensuring that Factory shipments scheduled as per sales POR are on time & shipment status are updated on a weekly basis.
• To track requests, document history and manage status of orders & shipments.
• To ensure that all order specific constraints & achievements are closed for timely & accurate invoicing.
• To ensure adherence to local & international Company trade compliance procedures in connection with all transactions and business practices.
• To respond to customer enquiries received by telephone or e-mail.
• To have continuous active coordination with Factories for on time shipments & critical issue of overdue & top priority orders for timely& clean execution.
• To facilitate contract review and approval process for quotes and orders in collaboration with the sales and legal team.
• To have the under general direction, monitor all global order backlog for potential problems where the order fulfilment flow could stall and work with the proper personnel to resolve those problems.
• To liaise with Finance to resolve any invoice discrepancies and help reduce the company DSO levels
• To provide contract management on all orders by ensuring commercial terms & conditions (such as payment terms, Incoterms) are with company standards.
• To fulfil any other reasonable duties as required. 

Basic Qualifications

• Graduate in any discipline with minimum 2 years’ experience in Customer Relationship.
• Motivated & effective in Quick Actions
• Prior experience in using ERP system.
• MS Office Skills

Additional Qualifications

• Problem Solving Capabilities 
• Ability to work under pressure
• Team leader