Customer Relationship Management Specialist

About the Company:

Groupxen is a family-owned business in the State of Kuwait. Ranging from unique local retail brands to leading fitness facilities, Groupxen encompasses and redefines luxury. Our brands include Spark Athletic Center, Sidekick Academy, Muhra, Luna and the Gypsies, Little Luna and The Flower Room.

We strive to present its services to its clients promising a unique and innovative experience. The aim is to create an exclusive and inimitable luxurious experience setting new benchmarks with their detailed high standards.

Job Summary:

The CRM Specialist will collaborate with sales and marketing departments to identify customer support problems and in turn find solution to serve our customers better.

Responsibilities:

• Collaborate with the sales and marketing department and analyze customer data to identify trends, generate reports, and provide insights to improve customer relationships and drive sales.
• Develop and implement strategies to improve customer engagement, loyalty, and retention using the CRM system.
• Act as a point-of-resource to other departments in the company relating to customers and the CRM software.
• Create and maintain workflows, reports, and dashboards within the CRM platform.
• Collaborate with various departments (sales, marketing, customer service) to ensure the CRM system meets their needs.
• Stay up-to-date on the latest CRM trends and technologies.
• Grant user access to the CRM system.
• Make sure the CRM’s data is accurate and reliable.
• Conduct user workshops.
• Begin CRM initiative by implementing organization standards, policies, and procedures.
• Stay on top of relevant statistics, including customer retention rate and customer satisfaction.

Skills and Qualifications

• Minimum qualification includes a Bachelor’s degree in computer science, information systems, marketing or a related field.
• Must have 3-5 years of experience with CRM software.
• Experience with SAP Business ByDesign would be a plus.
• Excellent communication skills
• Ability to work with others well
• Exceptional problem-solving skills
• Must be detail-oriented
• Great organization skills
• Previous experience in sales or marketing