Key Account Manager - Orthopedics (Arthrex - Trauma)

Job Purpose - The Key Account Manager (KAM) for Arthrex is responsible for the business development plans for AMICO’s Sales customers and coordinating with the AMICO network in implementing the plans in all the locations where the Sales Customers are present. The KAM is responsible for creating and maintaining strong relations with AMICO’s Sales customers and is AMICO’s single point of contact in the strategic relationship management with the Customers. Education - Bachelor degree in relevant field or equivalent from a recognised university/Educational Institute but not limited to. Sales Responsibilities.

• Create and maintain close working relations with Sales accounts as assigned.
• Develop customer development plans and work with the AMICO network to execute them.
• Negotiate and agree the development plan with the customer including the commercial terms (price, discounts, marketing support, training support, etc.).
• Classify Sales accounts according to volume and nature of business and other metrics.
• Regularly monitor and report on activity levels and satisfaction levels of Sales clients.
• Act as a single point of contact for discussions on strategic and commercial issues with the Customers.
• Promote a positive image of AMICO with all Sales clients.
• Coordinate internal AMICO operations in the service of Sales clients (ordering, delivery, installation, maintenance).
• Act as a focal point internally for all Sales accounts related issues.
• Identify and immediately work towards resolving any issues/problems related to Sales accounts.
• Regularly report to Country Manager on business activities with Sales clients.

• Gain understanding of internal processes of Sales clients, including decision making process, ordering and purchasing process, tendering process and other AMICO impacting processes.
• Provide Sales account input into annual revenue and GPM targets.
• Assist in sales and presentations conducted for Sales accounts.
• Obtain and shares intelligence on competitive activity with all Sales accounts.
• Analyse activity with Sales accounts based on tenders won and lost, purchases by product line, profitability and other metrics.