Manager-Retail Sales - Al Mulla Group

Responsibilities

• Business Management
• Develop, propose, and implement the sales strategy internally and in conjunction with the brand guidelines.
• Provide the General Manager with the business forecast, budget, sales volume, and product mix, planning and profit.
• Regularly monitor departmental performance against relevant KPIâs and budget.
• Develop and implement with the General Manager the pricing and discount policy in accordance with principal policies.
• Develop and implement standard operating procedures for the Sales department where needed and continuously monitor the processes to ensure optimization.
• Develop and implement sales team variable remuneration programs linked to performance.
• Support promotion of trade-inâs and pre-owned vehicles and coordinate over allowances with Pre-Owned Vehicle Supervisor/Manager. 2.Customer Satisfaction
• Set and monitor business targets related to the CSI score.
• Ensure that professional and friendly service is provided to every customer according to the brand image.
• Handle and solve escalated customer cases together with the Marketing & CLM department, develop and implement customer lifecycle follow-up systems to create business and increase customer loyalty. 3.Customer Vehicle Delivery
• Ensure the pre-delivery inspection has been completed according to the companyâs policies.
• Ensure that vehicle hand-over is done according to distributor standards.
• Ensure that the customer is introduced to the After-Sales department.
• Stock Monitoring and Ordering Management
• Manage vehicle stock levels in accordance with distributor policies.
• Ensure that the DMS is continuously updated with accurate vehicle information and stock levels.
• Monitor the sales pipeline and oversee the vehicle ordering process to always ensure the correct stock levels. 5.Market Development
• Monitor the relevant competitor activities in the local market such as pricing, promotions and/or sales-related processes and propose improvement measures.
• Plan, implement and regularly evaluate promotion campaigns in coordination with Marketing & CLM department. 6.Auto Financing and Insurance Sales Support
• Ensure competitive auto financing and insurance product information is conveyed during the vehicle sales process.
• Ensure support of the Sales department for implementation of auto finance and insurance campaigns. 7.Reporting
• Ensure regular reports on vehicle sales and stock management are generated as required by distributor management.
• Ensure an up-to-date customer database and that detailed customer information is provided across all departments as required. 8.Compliance
• Know and understand the local laws which govern the automotive industry and ensure that the business complies with the relevant legislation.
• Ensure that checks are implemented to monitor whether all processes are in line with legal / compliance requirements within the distributor and business partners.
• Implement, and abide by the distributor compliance and integrity codes. 9. People Management
• In conjunction with Hod - Sales and HR, determine manpower required for Sales, employ new staff and develop an induction plan.
• Together with employees, establish business objectives and personal development goals and monitor performance against agreed targets.
• Develop and motivate employees according to their abilities and needs of the distributor.
• Determine training needs and secure suitable training.
• Provide continuous guidance, support, and feedback to subordinates.
• Encourage compliant behavior and ensure company HR policies are adhered to at all times
  
  

Job Requirements

Educational Qualifications

Education Degree

: Bachelor

Major

: A bachelorâs degree in business administration, Marketing, or equivalent education

Experience

Years of Experience

: 10 - 15 Years

Field of Experience

: 10 â 15 years of experience in Sales, 3 -5 years on a managerial level

Skills

• Knowledge in business management
• Knowledge of sales, including stock control management, and customer relationship management.
• Knowledge of competitor products in the same passenger car segment and the local market condition
• Knowledge of vehicle legislation and trade practices
• Excellent interpersonal and communication skills
• Leadership and people management skills
• Flexible approach to work and able to adapt and thrive in a changing environment.
• Negotiation skills
• Excellent English and Arabic language skills (written and spoken)
  
  

Other Requirements

Gender

: Any

Age

: 35 - 45 Years

Preferred Language

: Arabic, English

Duty Shift / Timings

: One Shift / 8:00 am to 5:00 pm

Salary & Benefits

Salary

: Attractive Salary

Other Benefits

: House Rent Allowance - Company Car - Air Ticket

Job Remarks

Job Country

: Kuwait

Nationality

: Any

Career Level

: Management

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