Restaurant Manager and Assistant Restaurant Manager

Job Title : Restaurant Manager

Reports to: Operation Manager

Key Responsibilities :

• To recommend and implement changes or innovations in procedures, equipment to the General Manager
• To monitor all Opening and Closing Procedures and follow up and training where required
• Assist in developing and implementing formal training plans for team members
• To concentrate and focus on the restaurant area during service hours.

Communication:

• To operate an efficient and accurate administration process in order to meet internal requirements
• To take charge of daily briefing in the absence of the Manager on Duty to ensure that the team receives the following information
• Changes in procedure
• Station assignments
• VIP arrivals and notes
• Additional staff requirements during busy periods, schedule change
• All team members to be aware of the monthly targets with regards to revenue – up selling and cross selling
• Quality improvements and upgrades sales improvement

• Co-ordinate with Executive Chef and implement systematic testing of new products and experimental projects to upgrade the services or procedures at Roka
• To achieve strong effective selling through trained and motivated employees and to maintain records of all trainings conducted within the outlets

General:

• To carry out the duty managers shift, overlooking opening and closing procedures in order to meet management requirements
• To direct and organize the implementation of new incentive programs
• Implement new and update SOP’s, ensure adequate training to the team members
• To monitor and check guest satisfaction
• To control operating and merchandising costs
• Assist the Manager on Duty to maintain the highest standards of food hygiene
• Assist the Manager on Duty to maintain good Health and Safety Standards
• To consistently strive for quality of service that will increase volume sales and profit and provide consistency in our experience to our guests
• to conduct performance appraisals for all the FOH team members

Customer Focus:

• Actively seeks feedback from customers rather than wait for complaints
• Critically evaluates one’s own performance and consistently sets high standards
• Insists on clarity of roles, functions, and tasks Maintains systems of information, ensures procedures are being followed
• Is always concerned with maintaining standards accuracy and quality

Leadership:

• Coaches team members on the job, gives demonstrations for “on the job” training.
• Uses questions in a coaching style to encourage others to solve problems themselves.
• Monitors performance assesses staff objectively and recommends training/development options to improve skill levels.
• Identifies and explores weak links in the team and supports them.
• Provides guidance, support, and constructive feedback to enhance other capabilities.
• Distributes work equitably and according to the abilities of the team.
• Reviews progress on agreed time scales to ensure delegated work is completed on time.
• Communicates frequently a realistic picture of future so people know what must be done and why.
• Leads by example, displays behaviors which reflect the desired work norms and values
• To represent the management and owners in a positive way at all times

Teamwork

• Gives credit and recognition to others.
• Talks frequently about the importance of considering other departments as part of the overall team.
• Works with and supports others as part of a team both within and across functions.
• Encourages two-way communications, confirms the message has been understood and seeks feedback.
• Convey a message, verbally or in writing to both individual and groups.
• Shows awareness / sensitivity/ tolerance towards cultural differences by moderating own cultural behaviors.
• Encourages teamwork within the team as well as with other teams, departments, and divisions

Personal Impact:

• Remains calm under pressure.
• Understands own limitations and openly discusses problems.
• Plans ahead and produces a plan or work in which tasks are prioritized and actioned to meet requirements.
• Monitors progress, establishes milestones and follows up to ensure that work is being done as per schedule.
• Ensures that problem areas identified and changes in plans, if any, are clearly communicated to the persons concerned.
• Strikes a balance between work and personal life.
• Organizes work and reviews priorities to suit changing needs

Skills

Candidate Profile:

1.Requirement open to European Nationals

2.Bachelors/ diploma in Hospitality Management or relevant qualification.

3.Experience in high end luxury fine dining Restaurants or Social Networking Clubs.

4.To monitor all Opening and Closing Procedures and follow up and training where require

5.Responsible for the daily operations of the Restaurant which included restaurant staffing, scheduling and supervision while ensuring a quality guest experience.