Technical Support Representative

• Experience Level: Entry-Level (Fresh graduates encouraged to apply)

Responsibilities

• Analyze and resolve network issues, ensuring a robust production environment.
• Utilize advanced troubleshooting mechanisms and adhere to escalation processes.
• Administer service requests and maintain effective communication with stakeholders.
• Provide proactive assistance in ticket management and reporting.
• Support customers during the installation and deployment of LEAN services.
• Ensure all support cases are monitored, resolved timely, and followed up consistently.
• Document client issues clearly and collaborate with technical teams for solutions.
• Communicate effectively across engineering, sales, and support teams.

Preferred Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field.
• Knowledge of Linux, Networking, VMware.

Join our team and contribute to our mission of ensuring business continuity and excellence in IT services. Apply now and propel your career to new heights!