Associate Director - Client & Portfolio Services

**Please note the closing date for this role is COB - Friday 13th June**

Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance

We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices.

We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients. With more than 1,800 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines.

Main Responsibilities

• Acting as senior support to the Conducting Officer – Head of Client and Portfolio Services, in the oversight of the portfolio management function of the company, to:
  • • Support the successful execution of investment transactions by the CPS team;
    • Assist with the digitalisation of our AIFM services, taking an active role in the development of the AIFM’s technology stack, including the implementation of NextMatter as well as a portfolio management tool;
    • Provide support in resource management and the management of the team in general.
• Acting in a support capacity for the successful onboarding of new client mandates from an AIFM perspective, including (but not limited to) providing support on the following tasks:
  • • Onboarding of new mandates, ensuring all AIFM-related requirements have been completed (client due diligence, contractual arrangements, client acceptance committee);
    • Operational implementation of new mandates (ensuring that an operating memorandum is established by the appointed fund administrator and the depositary, as appropriate. 
• Initiate a process improvement initiative for the CPS department, including (but not limited to) the implementation of the following tasks:
  • • Critically reviewing existing policies and procedures; assessing where there are gaps; closing those gaps through the creation of new policies and procedures;
    • Creating a practical handbook / manual of CPS tasks, responsibilities and activities, as a comprehensive guidebook that compiles and gives an overview of all CPS responsibilities distilled from various procedures of the Company;
    • Transforming the transaction approval process at AIFM level into an efficient work-flow process, using tools such as NextMatter.
• Providing hands-on client and portfolio management services for several high-profile and strategic client mandates in the alternatives sector (Private Equity / Real Estate / Infrastructure / Debt / Fund of Funds), ensuring customer satisfaction and development of the client relationship.

#LI-AM1

Knowledge, Skills & Experience

• University degree in economics or law
• Minimum of 7 years of practical experience with Luxembourg AIFs
• Minimum of 5 years work experience with an AIFM
• Experience with team management in financial services
• Experience in communicating with clients in a high-profile environment
• Experience in process design and implementation
• Excellent organisational skills
• Fluency in written and spoken English and German or Italian

Competencies:

• Excellent communication and interpersonal skills, good team spirit
• Ability to take ownership of daily workload and document the status of deliverables
• Solutions-oriented mind set, with the ability to balance business needs with applicable laws
• Ability to work together with and coach more junior members of the team
• Good organisational skills with the ability to work methodically and accurately
• Initiative for continuous improvement of internal processes

Additional Information

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.