Collaboration Managed Services Engineer (L4)

Key Responsibilities:

• Design, plan and implement basic-to-complex Collaboration environments in projects for clients of all sizes
• Ensure that hardware and software components are installed, configured, integrated and tested accordingly to client requirements and beyond
  • Maintain and operate complex infrastructures
  • Own and perform advanced debugging and troubleshooting
  • Actively look for innovation and digital transformation of our clients thanks to new exclusive and exciting partners
• Propose and contribute to improvements as a trusted advisor for our clients, but also in our internal initiatives
• Support the Solutions and Presales team with your technical expertise and experience feedbacks
• Interact and co-operate with vendors
• Share your knowledge with the team
• Demonstrated ability to work in a fast-paced and dynamic environment.

EDUCATION, EXPERIENCE, SKILLS

• At least 8 years’ experience in unified communications environments
  • Fluent in English.French or German is a strong asset.
  • Proven field experience in Cisco UC solutions:
  ➢ Communications Manager
  ➢ IMP/Jabber
  ➢ Video (Expressway/CMS/TMS)
  ➢ UCCX
  ➢ CUBE/SBC
• Experience in any following area will be considered as an advantage:
  ➢ Microsoft Office365, Skype for Business
  ➢ API and Scripting languages
  ➢ Voice recording (ASC)
  ➢ EMM (VMware, MobileIron, Intune)➢ IP Trade
• Certifications such as CCNA/CCNP Collab, M365 Fundamentals/Associate level, are also an advantage.

• Fluent in English
• The candidate must be native from a NATO country and a valid NATO Secret Clearance is a plus.