Customer Service Manager

With over 80+ manufacturing facilities across 6 continents and over 7,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

We are looking for an experienced Customer Service Manager to oversee the day-to-day business and ensure smooth and efficient operations. If you thrive in a fast-paced environment, excel at optimizing processes, and have a passion for delivering outstanding customer service, we’d love to hear from you!

Target & Purpose of the position:

●  Take Leadership for the Customer Service Network and optimize both operational as well as functional excellence

●  Provide excellent support to both customers as well as internal sales force

●  Actively contribute to the implementation of efficient and harmonized processes to ensure the success of regional results

●  Consolidate legacy structures in the relevant area to achieve “OneSignode” vision.

Content of position:

●  Manage Customer Service in your area of responsibility by promoting a team based culture, empower people successfully prioritize customer value and satisfaction

●  Optimize Customer Service Network processes in line with harmonized European processes; organize tracking of KPI’s and deviations to benchmarks. Drive implementation of Customer Service Network best practices and performance of customer service

●  Lead and support Competence and Performance Management of the team members;

●  Ensure optimal communication with customers (both internally as well as externally);

●  Support the implementation of the European Pricing and spread management processes

●  Be part of the European CS Network

●  Own the cash-to-order process

●  Provide and monitor sales forecasts

●  Support ‘in time’ reporting of management information, such as (but not limited to) ad hoc analysis, creation of defined reports etc.

●  Take full leadership of the position and ensure additionally required tasks are being executed.

●  Harmonization and consolidation of all legacy structures to achieve most effective and efficient support for customers.

●  Commercial or Technical background, preferably Higher Business Education;

●  Proven track record in successful leadership in a similar position

●  Experience in B2B commercial environment, preferably in packaging industry;

●  Excellent communication skills in Dutch, French and English (verbal and in writing)

●  Ability to build relations with people at all levels, externally and internally;

●  Customer- , performance - and result focused, structured and process oriented personality with an affinity for technical solutions

●  Proven track record in driving change projects.

●  Good knowledge of MSOffice

●  Knowledge in SOX compliance is an advantage

●  Limited travel is required