Customer Service Manager

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Main Responsibilities: (TBD)

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Who we are looking for:

• Bachelor's Degree required.


• Minimum of 3 years of experience in customer service in a supply chain environment.


• Well organized with attention to detail.


• Ability to work well in a group and independently.


• Solid understanding of transportation, warehousing and supply chain best practices.


• Strong follow up skills.


• Experience working with SAP / ATP required.


• Intermediate to Expert skills in developing Microsoft Excel Models (i.e. Vlookup, Pivot Tables).


• Ability to work under pressure with specific deadlines while multi-tasking.


• Ability to set priorities and solve problems.


• Effective influencing skills.


• Experience with EDI a plus.


• Some travel required.

How to be successful in the role and at Ferrero: