What You Will Do

• Handle customer inquiries and incidents across SIX products and data services, ensuring timely, high‑quality resolution through end‑to‑end request handling via ticketing tools, email, calls and meetings.


• Manage and maintain operational relationships with key customers.


• Conduct root cause analysis, identify recurring issues and contribute to their sustainable resolution.


• Support business growth by engaging with new customers, products, services and SIX initiatives

What You Bring

• Experience in financial markets, with exposure to asset servicing, middle/back office, market data products and regulatory topics (e.g. MiFID, ESG).


• Strong customer orientation with excellent communication and presentation skills.


• Analytical, investigative and solution‑driven mindset.


• Interest in continuous learning to support service excellence across a global product and data portfolio.


• Fluent in English and French (written and spoken); Dutch is a plus. Interest in automation and AI‑related topics is an advantage; prior AI knowledge is a plus, but not a must‑have.