Desktop Support Engineer L2 - LB

Requirements

Requirements

a)   Bachelor’s Degree or equivalent in Computer Science or related field.

b)   Minimum of 18 months years of IT experience.

c)   Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.

d)   Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.

e)   Proven analytical, troubleshooting and problem-solving skills.

f)    Proven ability to multi-task, effectively determine priorities and meet SLA’s.

g)   Excellent communication relationship-building and internal customer service skills.

h)    Adaptable and flexible in a fast-changing industry and work environment.

i)    Willing to work off-hours and weekends when required for projects or emergency support.