Dissemination IT Systems Integration, Operations & Support Specialist

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

At Quento, we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Quento Technologies seeks a highly motivated and experienced Dissemination IT Systems Integration, Operations & Support Specialist.

Responsibilities:

• Provide technical consultancy and support for the IT systems;
• Monitor and analyse system logs (preferably using CloudWatch or Dynatrace) and prepare related reports and statistics (ideally with PIWIK or BI tools);
• Handle IT system incidents, investigate root causes, and ensure timely resolution;
• Test new functionalities, identify and document issues, and follow up on their resolution;
• Coordinate the reception, validation, and testing of new releases using CI/CD pipelines (preferably on Bitbucket and/or GitLab);
• Work with IT systems hosted in cloud environments (preferably AWS) and apply established change-management procedures;
• Create and maintain database scripts and Linux/Unix scripts (e.g., JSON queries, shell scripting);
• Analyze, design, and contribute to the evolution of IT systems;
• Provide 2nd-level technical support to users, including troubleshooting functional and non-functional issues related to HTML, XML, and CSS;
• Create, manage, and follow up on tickets with users and service providers;
• Draft and review technical and functional/non-functional specifications in collaboration with Enterprise Architecture and Operations teams;
• Actively participate in technical working groups and meetings with project teams, developers, stakeholders, and non-technical users;
• Deliver training sessions and demonstrations to internal teams;
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements and supporting the continued implementation of the Group Anti-Bribery and Corruption Policy. 

• University degree in IT, or any related field;
• Minimum 5 years of professional experience in IT;
• Minimum 3 years of experience in monitoring and analysing system logs and in Incident and Problem Management (ITIL);
• Minimum 3 years of experience in testing and validating functional and non-functional requirements;
• Minimum 3 years of drafting technical and functional/non-functional specifications;
• Minimum 3 years of working experience in Project Management roles.
• Minimum 2 years of experience in using services provided in the Cloud;
• Minimum 2 years of experience in release management with experience in setting up and configuring CI/CD pipelines;
• Minimum 1 year of experience in database and network management;
• Excellent knowledge of the English language and good knowledge of French language will be considered as an asset.

This role is an on - site opportunity in Luxembourg.

CV submitted in English.

Your race, gender identity and expression, age ethnicity or disability make no difference in Quento we want to attract, develop, promote, and retain the best people based only on their ability and behavior.

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