Dissemination IT Systems Integration, Operations & Support Specialist

COSMOTE Global Solutions, as a member of OTE Group of Companies, is an ICT Systems Integrator delivering a broad range of ICT Solutions and Services.

CGS provides a broad range of ICT Services focusing on: Cloud, Data Centre operations, Networking, Cybersecurity, BI and Data Warehouse, Big Data, Service Desk, Proactive Monitoring, Operations and Support, Service Management, Project and Programme Management, and Professional Services.

Responsibilities:

·       Provide technical consultancy and support for the Dissemination and Publishing IT systems of the OP (e.g. EUR-Lex, EU Law Tracker,
N-Lex).

·       Monitor and analyse system logs (preferably using CloudWatch or Dynatrace) and prepare related reports and statistics (ideally with PIWIK or BI tools).

·       Handle IT system incidents, investigate root causes, and ensure timely resolution.

·       Test new functionalities, identify and document issues, and follow up on their resolution.

·       Coordinate the reception, validation, and testing of new releases using CI/CD pipelines (preferably on Bitbucket and/or GitLab).

·       Work with IT systems hosted in cloud environments (preferably AWS) and apply established change-management procedures.

·       Create and maintain database scripts and Linux/Unix scripts
 (e.g., JSON queries, shell scripting).

·       Analyse, design, and contribute to the evolution of IT systems.

·       Provide 2nd-level technical support to users, including troubleshooting functional and non-functional issues related to HTML, XML, and CSS.

·       Create, manage, and follow up on tickets with users and service providers.

·       Draft and review technical and functional/non-functional specifications in collaboration with Enterprise Architecture and Operations teams.

·       Actively participate in technical working groups and meetings with project teams, developers, stakeholders, and non-technical users.

·       Deliver training sessions and demonstrations to internal teams.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Understanding of network components and topologies.
• Experience with Elasticsearch.
• Familiarity with containerisation technologies (e.g. Docker, Kubernetes).
• Experience on automated testing.
• Minimum 5 years of professional experience in IT, of which:
  •         3 years in monitoring and analysing system logs and in Incident and Problem Management (ITIL).
  •         3 years in testing and validating functional and non-functional requirements.
  •         3 years of drafting technical and functional/non-functional specifications.
  •         3 years of working in Project Management roles.
  •         2 year using services provided in the Cloud.
  •         2 years in release management with experience in setting up and configuring CI/CD pipelines.
  •         1 year in database and network management.