IT Process Manager

Arendt is your legal, tax and business services firm in Luxembourg.

At Arendt we combine the entire value chain of services dedicated to asset managers, banks, insurers, public institutions, commercial companies and private clients operating in Luxembourg.

Arendt offers specialist advice, that encompasses all legal, regulatory, taxation and advisory aspects of doing business in Luxembourg. The driving force behind our work is what our clients need and our commitment to supporting their success.

Given the ongoing development of our firm, we are currently recruiting for our Technology department Arendt Digital Services: 

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Your role:

The Senior IT Process Leader is responsible for evaluating, improving, and maintaining IT processes in alignment with ITIL best practices in order to ensure the efficiency of IT operations by optimizing ITSM process governance, managing IT assets through the CMDB, and rigorously monitoring performance indicators (KPIs). 

• Analysis and Improvement of IT Processes: Conduct critical analysis of existing IT processes and identify areas for improvement. 

• Ensure alignment of processes with ITIL frameworks. 

• Design and implement optimized IT workflows to enhance the responsiveness and efficiency of IT teams. 

• Management and Evolution of the CMDB (Configuration Management Database): Maintain an up-to-date CMDB, ensuring reliable mapping of IT assets. 

• Establish control mechanisms to ensure the accuracy of CMDB data. 

• Collaborate with technical teams to integrate the CMDB into other ITSM processes (Incident, Change, Problem Management). 

• Supervision of Performance Indicators (KPIs): Define and track relevant KPIs to evaluate the performance of IT processes. 

• Implement dashboards for real-time monitoring of operational metrics. 

• Produce regular reports for management and propose corrective actions. 

• IT Compliance and Governance: Ensure adherence to ITIL standards in IT process management. 

• Establish regular audits and controls to guarantee process compliance. 

• Contribute to documentation and training of IT teams on best practices. 

• Collaboration with Stakeholders: Work closely with Infrastructure, Support, and Security and Risk teams. 

• Participate in working groups and continuous improvement initiatives. 

• Support teams in implementing new processes

Your profile:

• Experience: 5 to 10 years of experience in IT process management, ITSM, or IT governance. 

• Technical skills: Excellent mastery of ITIL frameworks. 

• Proven experience in managing and optimizing ITSM processes. 

• Good knowledge of ITSM tools and CMDB solutions. 

• Proficiency in reporting tools and KPI analysis. 

• Behavioral skills: Analytical and synthesis skills. 

• Excellent communication and change management skills. 

• Collaborative spirit and ability to unite teams around continuous improvement initiatives. 

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Within Arendt, we uphold high standards. Our professionals work with clients on engaging projects, empowered from the start. With a strong local presence in Luxembourg and international reach, we support and train our team members to thrive in a culture of excellence. Specialised teams ensure the right skills are available, allowing for a focus on added value. Our leaders are approachable, providing support and mentoring.

We offer a vibrant social life with numerous events, embracing sports and art, our culture encourages openness and discovery beyond the professional realm. With over 50 nationalities represented, Arendt is committed to the well-being of its staff, serving the best interests of its clients, protecting the environment, and supporting education.

Arendt promotes equal opportunities and value each employee for what they bring to the community. For more information, please refer to our diversity and inclusion policy on our website.

Interested?

If you are interested in this job opportunity, we are looking forward to receiving your application.
All applications will be treated confidentially.

Please be aware that the selected candidate will be required to provide a criminal record (or certificate of good conduct).

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