IT Support level 1 & 2

For more than 20 years, Global Jet Luxembourg, a leading European aircraft management company, has been delivering excellence, reliability, and discretion to an exclusive international clientele, operating in a high‑end, dynamic, and safety‑driven aviation environment.

We are looking for an IT Support Technician to join our IT Department and provide day‑to‑day technical support, contributing to the reliability, security, and continuous improvement of our IT services.

Responsibilities

• Provide technical and troubleshooting to end-user (on site & remote) level 1 & 2

• Act as a proactive, user‑centric driving force for the continuous improvement of IT services, tools, and processes.

• Operate IT tools used for

  o   The deployment & management of laptops, mobile devices & software

  o   The creation & management of users, mailbox and groups

  o   The maintenance & proper usage of collaboration services and tools

• Ensure full compliance with security measures aligned with company policies, corporate standards, industry best practices, and established security frameworks.

• Perform daily operational checks and health monitoring of IT systems, endpoints, and end‑user services to ensure service continuity, stability, and performance

• Conduct advanced troubleshooting and problem analysis on end‑user, Application Business issues, following established support and escalation processes.

• Maintain accurate technical documentation, procedures, and user guides

• Liaise with our external providers for technical support
  

• Previous experience as Support Technician requested

• Strong hands‑on experience with Windows 11

• Solid knowledge of Apple devices, including iOS and iPadOS

• Good knowledge of Microsoft 365 services

  o   Entra ID

  o   Exchange Online

  o   SharePoint & OneDrive

  o   Intune

  o   Teams

  o   Defender for Endpoint

• Strong security‑first mindset and awareness of IT security best practices

• Ability to work in a team in a multicultural environment

• Well-organized, structured, and attentive to detail

• Problem resolution capabilities and open-mindedness toward creative solutions

• Ability to work in an emergency and excellent stress management

• Fluency in English is mandatory

• Microsoft certifications are highly valued. (e.g.: MD‑102, MS‑102, SC‑200, or SC‑300)